Job description:
Business Title: Administrator – Student Fees and
Compliance


Position Purpose To be part of a team responsible for providing excellent service by
assessing and responding to student/stakeholder-initiated workflows

To provide appropriate timely advice and communication to students
and various stakeholders (internal and external).

Student Registry administrators apply their knowledge of legislation and
regulations to the work they are responsible for, and within the Fees role,
it is to provide fees and compliance support for all students.

To meet the operational objectives of the Student Registry team as they
relate to the University's goals.

To support and contribute to the Student Registry team goals assisting
where necessary in team deliverables, projects, process
enhancement/development and research and analysis



Department: Student Administration
Location: Palmerston North Campus



Reports to: Student Registry Manager
Responsible for: Nil

Delegations: Nil
Job Title: Administrator


Internal
Key relationships: Massey Colleges and Departments
ITS (specifically Application Services)
Students
Accounts Receivable


External
Tertiary Education Commission (TEC)
Study Link
Immigration New Zealand (INZ)
Education agents – overseas and New Zealand
Sponsors – overseas and New Zealand


Context: We are a world-leading university in many academic disciplines and fields
of research. Our point of difference is research that is connected to
Massey University community and industry. Our researchers are developing expertise and
skills to advance human knowledge and understanding. Working together
across disciplines and locations, we solve national and global problems
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through fundamental, applied and interdisciplinary research, while
culturally and artistically enriching our world.

We are deeply committed to being a Tiriti-led university, demonstrating
authentic leadership in contemporary Aotearoa New Zealand as we
uphold Te Tiriti o Waitangi, the founding document of our nation, and its
principles through our practice. We embrace this not just as an obligation
but as a real opportunity for the nation and its people.


Our educators are preparing a new generation of global leaders. Our
students are diverse and are attracted to Massey because they want to
achieve their personal goals or make their mark in the world. They
experience world-class learning that recognises their intellectual and
cultural strengths, expands their horizons and prepares them to
contribute to a rapidly transforming world with skills, critical and creative
thinking and leadership.


We will be renowned for our passion and caring attitude. All Massey
campuses will be innovation ecosystems, acting as magnets for smart
enterprises. Wherever we are, we will operate in partnerships founded on
respect, trust and mutual benefit. Massey is not only defined by what we
do, but by how we do it.

About this department Student Registry provides core administration support for students. This
includes admission, enrolment, conferment, student records, international
compliance and student fee services, etc.

We are a group of professionals who have a positive attitude, work pro-
actively and take real pride in ensuring our practices and processes are
current, efficient and always consider our student’s needs. We are agile
and easily move and change direction where and when we need to. Our
teams culture, engagement and support are as important as our technical
ability.



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Massey core capabilities


At Massey we are Tiriti-led, upholding Te Tiriti o Waitangi principles through our practice, We:

• Demonstrate awareness Of Te Tiriti o Waitangi and its contribution to Aotearoa New Zealand

society

• Understand the relevance of Te Tiriti o Waitangi in relation to the work of the University and

the people we serve.

• Embracing Te Reo in relevant and practical ways in our work place interactions and

engagement with external stakeholders, giving expression to Tikanga Mäori and protocols
that demonstrates that we respect and value Maori conventions in appropriate settings.
At Massey we work together with mutual respect and caring. We:

• Act with integrity and trustworthiness and give credit to others for the work they do.

• Work cooperatively and inter-dependently to foster and promote the One University approach

• Share knowledge and communicate professionally with courtesy and mutual respect.

• Are ethical in all transactions, working within the parameters of our policies and procedures.

• Are direct, truthful and maintain confidentiality.

• Seek to understand and appreciate our differences.

• Are ethical in all transactions, working within the parameters of our policies and procedures.

• Are direct, truthful and maintain confidentiality.

• Seek to understand and appreciate our differences

• Keep ourselves and others safe; work together to embrace with the University's health, safety

and wellbeing policies, procedures and programmes; display commitment by actively
supporting all safety and wellbeing initiatives: and by actively engaging in health and safety
improvement opportunities.
At Massey we are future-focused, results- oriented and strive for excellence. We:

• Take ownership and responsibility for delivering results to support achievement of

• University objectives.

• Provide the best quality services to our customers (internal and external) ensuring our

students/ stakeholders are at the heart of everything we do.

• Deliver or support world-class research, teaching and learning and citizenship.

• Take personal responsibility for our performance, take pride in doing our job well, and commit

to ongoing personal and professional development

• Are motivated and create a positive working environment where our values are reinforced.

• Anticipate and respond with agility and resilience to the changing needs of the University and

the communities we serve.

• Seek ways to improve our services to deliver in an efficient and effective way.

• Embrace technology and apply this innovatively to better meet the needs of those we serve.

• Challenge ourselves to reach our potential and help bring out the best in others.

• Understand how what we do contributes to the objectives of the University.

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Accountabilities


Team goals and
With our team goals focussing on supporting our students your actions
culture
will reflect this by being pro-active, knowledgeable, agile and
flexible. Aiming to be an expert in your area whilst having an
overarching understanding across Student Registry and a willingness to
assist in any, and all areas, as required.

You will play an integral part in upholding our team culture. Ensuring
your actions reflect the team values and taking pride and personal
ownership of these goals, values and behaviour.



Ongoing improvement Contribute and support on-going reviews and implementation of Student
Registry processes, to maximise efficiency and effectiveness.

Ensure you are proactive in building and remaining current in your
knowledge (regulations, policies, procedures, system opportunities etc)
and seek ways to improve our support of students.

Keep informed of current developments in Education locally and
globally, including emerging trends and current issues affecting
Massey University

Take personal pride in delivering timely, accurate and quality outcomes
while meeting workload requirements, sharing knowledge and supporting
others across the team where and when possible.

It will be necessary for Student Registry Administrators to assist each
other where the work demands and look for end to end processes
wherever possible.



Student/Stakeholder Student Fees and Finance Advice
Initiated Worklows • Provide appropriate fee advice to students, sponsors, representatives,
and other internal and external clients, in a responsive, proactive, and
positive manner.

• Keep informed of Study Link, TEC and worldwide university decisions

and trends that affect Massey University and our students.
Student fee processing

• Review TEC reports, upload and process against student accounts

• Review Study Link reports, upload and process against student

accounts.

• Prepare manual Variation of Study (Vo S) for students as required to

request Study Link approval

• Complete Study Link forms on behalf of the University to support

students Study Link applications.

• Consider fee appeal applications, gather supporting documentation

and submit recommendations to be considered by Senior Advisor
for review.
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• Prepare agent commission calculation for international Agent

supported students to be reviewed by Senior Advisor.

• Assess international student refund applications, considering VISA

and INZ requirements and referring to Senior Advisor for review.

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Qualifications and Experience
Qualifications: A relevant tertiary qualification at bachelor degree level or above is
preferred but not essential



Experience: • Previous experience in accounts or finance departments is essential

• Previous experience in tertiary environment desirable.

• Maturity and flexibility to manage a variety of work pressures and

demands positively.

• Previous experience in working in high output/driven operational

teams is desirable.

• Proficiency in Microsoft Office Suite and ability to easily adapt to

other/internal IT systems

Capabilities:
Accountability Understanding of the importance of being accountable and ability to focus
on those activities that have the greatest impact on meeting work
Essential commitments.

• Demonstrates an ability to meet own responsibilities.

• Removes obstacles to work objectives.

• Maintains a sense of urgency and a positive attitude.

• Brings potential problems to the fore, thereby enabling decision

makers to keep projects on track.

• Adjusts work to accommodate the needs of group processes.
  

Capability Understanding of the necessity of evolving the business to remain
competitive and ability to understand, adapt oneself to, respond to
Continuous and proactively seek changes and innovation in the business
Transformation environment to improve the competitive advantage of an organization.

• Describes the rationale, concepts used and importance for the Essential

individual and organisation to continuously transform.

• Identifies the changes and ambiguity existing in the business

environment.

• Asks questions and accepts feedback non-defensively.

• Gathers necessary information, learning resources and best practices

used to resolve ambiguous situations.

Capability Knowledge of the techniques and the ability to work with a variety of
individuals and groups in a constructive and collaborative manner.
Interpersonal
Relationships • Explains the benefits of maintaining positive working relationships
with work colleagues
Essential • States the basic characteristics of good working relationships and
applies this to work.
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• Identifies roles and responsibilities for self, including when escalation

is required.

• Provides examples of individuals with good interpersonal skills and

their specific skills.

Capability Knowledge of customer service concepts and techniques; ability to meet
or exceed customer needs and expectations and provide excellent
Service Excellence service in a direct or indirect manner.

• Provides direct service to internal or external stakeholders

Essential • Provides a quality of service that stakeholders describe as excellent.

• Able to respond to common stakeholder queries and problems or

escalate if required.

• Responds to unexpected stakeholder requests with a sense of

urgency and positive action.

• Provides a level of customer centric service excellence that

contributes to the department’s objectives. Capability Knowledge of effective self-management practices and ability to manage
multiple concurrent objectives, projects, groups, or activities, making
Priority Setting effective judgments as to prioritizing and time allocation.

• Explains basic concepts of time and priority management Essential

• Understands own role priorities on a day to day basis.

• Describes team or unit priorities and how they relate to roles.

• Seeks guidance in detecting and addressing priority conflicts.

Capability Knowledge of customer service priorities and ability to utilize tools and
techniques for maintaining an environment where all understand and are
Customer Service committed to providing excellent service to internal and external
Management customers.

• Demonstrates an understanding of the underlying concepts and

values of a service organization.

• Identifies key characteristics of effective customer service.

• Cites examples of keeping the customer as the focal point of all team

Essential activity.

• Seeks help, as needed, in satisfying customers.

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Pre-employment checks


Pre-employment
checks: • Requirement to pass a Criminal and Traffic Convictions (Security)
Check performed by the Ministry of Justice.
Requirement

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