Insurance operation Consultant – consumer
Are you ready to Chase the Sun? A career with Suncorp gives you the chance to do that every day, while also helping New Zealanders to build futures and protect what matters.
We are looking for customer obsessed people to join our team as insurance operation consultant – consumer.
Our commitment to developing our people means your insurance career journey will be enhanced during your time at Suncorp.
The first 3- 6 months of your career with us be based in our Auckland office during your training period, when you are ready, you will transition to flexible working which includes working from home up to 50% of the time.

Being there for our customers is important. You will be interacting with our brokers and our partnering team via phone and email.

Your Responsibilities will include:

• Update and process policy and customer details, mainly for Personal Insurance
• Supporting our partnering team by providing guidance and dealing with complex referrals from the team
• Apply underwriting authority with guidance and ensure compliance.
• Record and process customer requests accurately, resolving escalated queries from brokers or customers.
• Review and follow up on policy renewals, meeting or exceeding efficiency and productivity targets.
• Assist with team tasks, provide excellent customer service, and suggest improvements for systems or processes.
• Stay informed about risk and compliance guidelines and company policies, performing other tasks as directed by the Team Manager.

What you need to succeed:

• Strong attention to detail and accuracy.
• Excellent customer service skills.
• Relationship management skills.
• Flexibility & desire to work in a fast-paced environment.
• Computer literacy.
• Knowledge of Personal Insurance is an advantage but not mandatory.

What you will get in return:

• Free life, salary continuance and trauma insurance cover
• Discounted insurance through Vero & Asteron Life
• Flexible working environment and arrangements; genuine focus on work-life balance
• $250 annually for flexible benefits
• Ongoing learning and development opportunities including study support

About us
We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance – working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us and with a shared customer-obsession and the digital capabilities to make a genuine difference, you’ll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.
Chasing the sun means pursuing your passions, fulfilling your potential, and getting that much closer to the future that’s just beyond the horizon. If that’s a future you want to see, then your time in the sun starts here – with a Suncorp career. Apply now!

Advertised: 19 Sep 2024 New Zealand Standard Time
Applications close: 03 Oct 2024 New Zealand Daylight Time