The Cloudy Bay story is one of adventure. After a single sip in 1983, David Hohnen was captivated by Marlborough Sauvignon Blanc. In 1985 David and winemaker Kevin Judd launched Cloudy Bay with a vision for making New Zealand wines of uncompromising quality. It’s been that way ever since.

We’re looking for an experienced, innovative, energetic, and responsible Cellar Door Manager to join our Brand Home Leadership Team. As a leader at Cloudy Bay you will bring your proven ability to motivate and drive people, setting the tone for the team, lead by example and develop strategies to achieve goals. This is a fantastic opportunity for you to share your passion for hospitality and crafting memorable customer experiences to ensure a seamless and outstanding Brand Experience to all visitors of our Marlborough Visitor Centre. Thanks to your team leadership skills you will support the Visitor Centre’s staff in developing our offerings and converting local and international visitors into ambassadors of Cloudy Bay.

Although good wine knowledge is desirable, more emphasis will be placed upon organisational skills, customer service, sales ability and staff management skills. The ability to multitask is also essential. You will need a Managers Certificate and have NZ Residency or a valid NZ work visa.

Our Cellar Door is open seven days a week, so successful applicants will need to be available to work flexible hours, including weekends and public holidays.

Your day-to-day will include

• Setting and maintaining an outstanding level of Visitor Center (VC) customer service to all visitors. Lead by example, demonstrating best practice service at all times
• Day to day management of Cellar Door
• Take active responsibility in ensuring every Visitor Center (VC) team member goes home safely
• Achieve to the department financial KPI’s through close monitoring of costs and creating development opportunities
• Handle safely and securely all cash and manage the security of the building and assets
• Managing, coaching and constantly developing the Visitor Center (VC) team to keep their motivation and performance at the highest level
• Maintaining a positive, open and productive team dynamic and work culture within the Visitor Center (VC) team thanks to clear communication and a goal-setting approach
• Organise and supervise shifts
• Create detailed reports on weekly, monthly and annual sales reports
• Coordination of events
• Focus on continual improvement
• High attention to detail

Requirements
Ideally, you will need

• Bachelor’s Degree or Diploma in Event Management or Hospitality
• NZ Managers Certificate
• Significant experience working in a similar role, supervising staff and overseeing Cellar Door operations
• Leadership and people management skills, in particular the ability to motivate and enthuse team members
• Solid operational capabilities across all functions of the Cellar Door, including retail, tasting counter, event and a restaurant/bar
• Languages: Excellent English compulsory, strong written English required. Secondary language would be beneficial but not required
• Strong passion for wine, food and hospitality a priority
• Proficient on Microsoft Office software (Word, Excel, Power Point)
• Lead by example management style, very hands on and operational
• Strong leadership and team building skill to develop a positive team climate
• Knowledge of best practices in all areas of service, sales and wine
• Flexible - able to work at weekends, holidays and the extra hours when required.

Benefits
What you can expect from us

• 9% superannuation
• Annual bonus target
• Health insurance
• Income protection insurance
• Annual wine allocation
• Generous wine, food and merchandise discount at our cellar door and restaurant
• A positive and supportive team culture
• Focus on employee inclusion, wellbeing and health & safety
• Forward-thinking structured professional environment
• Staff events and team experiences
• A comprehensive induction including an in-depth training on our wine range and brand values

APPLICATION CLOSES ON 23 OCTOBER 2024