New Zealand Job Openings

Fisher & Paykel Appliances

IT Service Delivery Support Analyst

Auckland

FULL TIME

November 21, 2024

The Role
Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.
We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centred appliance brand.
The Role
As a Service Delivery Support Analyst, you’re responsible for providing technical support, ensuring the stability and usability of software systems, and identifying opportunities to improve processes and systems. By resolving application issues, collaborating with teams to implement enhancements, and analysing trends to reduce incoming issues, the Support Analyst plays a vital role in optimising system performance and user experience.
Your responsibilities include:
  • Provide second-line support for key software applications, troubleshooting issues and working closely with users and technical teams to resolve issues efficiently.
  • Take ownership to resolve incidents related to the Applications supported by the FPA Support teams.
  • Track and document all incidents and service requests using the designated ticketing system.
  • Prioritise and escalate issues as necessary to ensure prompt resolution and minimize impact on business operations.
  • Provide user support and guidance on application functionality, best practices, and troubleshooting techniques.
  • Collaborate with development teams to test and implement application enhancements and updates.
  • Participate in projects related to application upgrades, migrations, and new implementations.
About you
  • 4+ years experience in a commercial environment or be a recent tertiary graduate or hold industry qualifications related to Finance, Supply Chain or Manufacturing Financial
  • Experience working with ERP software desirable but not essential
  • An understanding of Business Processes and software systems
  • Strong analytical skills that translate to excellent troubleshooting and solution skills in business applications
  • Excellent communication skills, especially around global component of role
What we offer
Along with a competitive salary, flexible working, ongoing development and excellent growth and progression opportunities, as a valued member of our team you’ll enjoy generous discounts on Fisher & Paykel and Haier products, life & disability insurance, discounted medical cover, access to our superannuation scheme, our subsidised staff café, and free car parking when you are on-site.
All this, coupled with great leadership and backed by a world leading heritage brand that is consistently ranked as one of New Zealand’s most Trusted Brands… year after year.
https://www.trustedbrands.co.nz/
#LI-LC1
Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
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