We are looking for a IT Support Analyst to provide 1st and 2nd line support at our Auckland office. You will be part of the wider IT team based in the UK.
In this role, you will provide IT support for staff, be the first port of call for IT issues for the NZ office and be responsible for the smooth running of the IT systems of the company.
Key responsibilities:

• 1st and 2nd line IT support for the NZ office and wider operations within the company
• Supporting the group IT Infrastructure
• Day to day management of internal hardware and systems including laptops, desktops, AV, printers, firewalls, internet, servers, soft phones and desktop software
• Monitoring of group systems and escalate incidents where required to senior support teams.
• Administration of company systems (Windows 10/11/Windows Server/VMWare/Linux), network, firewall, backup solutions, AWS, Azure, Microsoft 365
• Liaising with hardware, software and service suppliers for the company
• Proactively making suggestions and seeking solutions to improve operations and productivity for the company

Notes:

• Some out of hours work will be necessary for maintenance of critical systems
• The role is based in NZ, but occasional travel to elsewhere may be necessary for training and support as part of the group Infrastructure function

This role will involve regular communication with staff in NZ, the NZ General Manager, the IT team in Esher (UK) and other locations, staff members in the business, senior stakeholders, the Group CTO, local IT staff, suppliers and IT departments of third party companies.


About The Role
Candidate Requirements:
Essential Requirements:

• Excellent written and spoken English
• Supportive, understanding and helpful manner to non-IT staff
• 4+ years of user support and infrastructure experience
• Windows Server domain administration
• Microsoft 365
• PC setup and configuration
• Active Directory and Group Policies

Desirable Requirements:

• Meraki
• VMWare
• DR/BCP
• Replication and clustering technologies
• Firewall configuration
• Cloud technologies (AWS, Azure)
• Microsoft Intune

Qualifications
Essential - Degree level education or equivalent
Desirable - ITIL v4 Foundation


Personal qualities.
We are looking for someone who is:

• An excellent communicator
• Delivery focused
• A self-motivated and personable individual able to work with minimal supervision and take responsibility for the running of the systems and services that support the business
• Proactive but also to happy to take direction
• Possesses a methodical and structured approach to analysing problems and producing solutions
• Able to influence decisions through reasoned argument
• Quick to build relationships and earn respect through sound judgement and a positive attitude
• Able to pick up new skills quickly and effectively
• Committed to getting the job done

Required Criteria

• 4+ years of user support and infrastructure experience
• Experience in PC setup and configuration
• Degree level education or equivalent

Desired Criteria

• Meraki
• VMWare
• Replication and clustering technologies
• Firewall Configuration

Skills Needed

Salary
$65,000.00 per year