New Zealand Job Openings

JB Hi-Fi

JB Direct Salesperson

FULL TIME

August 12, 2024

Job no: 511984
Work type: Permanent Full Time
Location: North Island - New Zealand, South Island - New Zealand
Categories: Store Operations

About Us
With over 200 stores and over 13,000 team members across Australia and New Zealand, JB Hi-Fi is one of Australasia’s largest and most trusted retailers. Specialising in consumer electronics, home entertainment, small appliances and white goods, JB Hi-Fi strives to deliver the most extensive range, cheapest prices and genuine service to customers every day.
The heart of our business is our people, and we are proud of a culture that fosters teamwork, nurtures talent, encourages individuality and embraces diversity.
The JB Hi-Fi New Zealand business comprises 17 stores and a growing online and commercial business. There is a significant opportunity to grow and expand the JB Hi-Fi business in New Zealand and, over the next three years, we will be investing in improving the JB Hi-Fi New Zealand customer offer, refreshing the store network, opening new stores, and upgrading our online platform.
Benefits
We can offer you a role where you'll be challenged every day to make a difference in a dynamic and fast-paced environment. We can offer a competitive package, great employee discounts, and special offers across JB Hi-Fi and The Good Guys, paid parental leave, and novated leasing.

Be part of a diverse, collaborative, and supportive team who are passionate about the work we do
Growth mindset culture with a focus on individual skills and career development
A flexible work environment and competitive salary package

The Role
Create, support, and uphold a culture of collective high performance and great customer experiences within the JB Direct Sales Team, by delivering high quality product and service solutions on every occasion over the Phone and via Live Chat.
Key Responsibilities:
Achieve sales targets for you and the JB Direct Sales Team by:

Putting the customer at the centre of everything you do and creating “Raving Fans”
- Participating in all suppliers, compliance, and sales training modules
- Participating in the STARS coaching program to learn and demonstrate required sales behaviours
- Understand the JB Hi Fi 5 Steps of Selling and demonstrate in all customer interactions
- Working efficiently and multitasking where required to manage incoming call and chat volumes
Provide a high level of customer service standards including pre, during and post the sale
Remain relevant and up to date with new products and services
Ensure all sales activities meet compliance and legislative standards.
Build and maintain effective working relationships with relevant internal and external stakeholders
Assist the Management Team, where required, in daily operational aspects and tasks

Skills & Experience:

Retail experience in high achieving teams (preferred not mandatory)
Demonstrated ability in required competencies
Unerring passion for creating great customer experiences

To Apply
If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.
JB Hi-Fi recognises the importance of diversity and appreciates the ways in which different perspectives encourage innovation.

Advertised: 13 Aug 2024 New Zealand Standard Time
Applications close: 17 Sep 2024 New Zealand Standard Time

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