We are seeking an experienced Parts Interpreter, with a primary focus on providing exceptional customer service and expert parts advice to our customers over the counter and via telephone and email.

Responsibilities include:

• Customer support and enquiries – via email, telephone and counter sales
  
• Industrial and Agricultural Automotive Parts Identification and Catalogue Interpreting
  
• Order entry and processing
  
• Provide updates to customers on order status, pricing, product range and estimated delivery times
  
• Provide assistance to external Sales and Warehouse teams as required
  

About you – Skills, experience and qualifications:

• A passion for all things automotive.
  
• Experience in the use of automotive parts catalogues and parts identification for any of the forklift, materials handling, construction machinery, MEWP, tractor industries or more
  
• You may have a service or technical background with knowledge of parts cataloguing and interpreting
  
• Results-focused, with a passion for customer service
  
• Confident computer skills, including the ability to learn an in-house ERP system and online webshop.
  
• Excellent verbal and written communication skills
  
• Outgoing, confident, and an all-round personality with a good sense of humour.
  
• Interest in new challenges, be a self-starter and work as part of a team with minimum supervision.
  

What's in it for you

You'll be part of a people-centric culture, where your well-being matters. We offer:

• Recognition programs and incentives for your performance
  
• The opportunity to join a dynamic global company that is a leader in its field
  
• Opportunities for professional development, including access to Linked In Learning and many in-house/external training courses
  
• Health and Wellness program and company commitment to sustainable growth
  

People are at our heart

TVH is a global business with a family atmosphere, where people are at the centre. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

About TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.

If this sounds like the opportunity for you, click "Apply" and submit both your resume and cover letter. Please note only short-listed candidates will be contacted.

Candidates must be available to start and eligible to work in New Zealand.