• Provides project management for application solution implementations
• Coordinates with Professional Services Organization management team to manage implementation team, costs and time schedules
• Manages customer relationship with technical contacts
• Coordinates with internal staff to perform application development/system integration

• Coordinates and provides training for system implementations
• Submits weekly project status reports to Operations Manager/Project Management by designated due date.
• Provides regular status updates to Operations Manager/Project Management when on-site during implementations
• Prepares, distributes and maintains all project documentation according to established processes and methodology
• Provides consulting on project implementations as required
• Escalates customer support issues as required
• Communicates with Sales Representatives and Consulting Sales Directors on the status of projects and escalates issues as needed
• Ad hoc duties as directed by Management

• Responsible for containment of project expense
• Tracks project plans and budgets to ensure project costs are contained
• Tracks utilization to ensure projects are profitable
• Responsible for managing project team utilization during customer engagements, including the accuracy of information for that project in the internal work tracking system
• Provide accurate and on-time weekly projects forecasts to Management team

• Assists with proposal development and pricing as needed
• Participates in Sales presentations as needed
• Contributes to the response for RFP’s and RFI’s as needed

• Timely submission of timesheets, expense reports, project status reports, and system acceptance forms.
• Timely submission of all project documentation in the document repository of record

• Continues to stay abreast of technology through internal training, self-study, and industry standard certifications
• Continued product training

• Bachelor’s degree in a Computer Science, Computer Technology, related technical discipline. Master in Business Administration given additional consideration.
• PMP certification; other industry recognized certifications given additional consideration.
• Demonstrated experience in a customer facing role. Must have a passion for customer satisfaction and have the ability to manage customer’s needs and expectations.
• Two years experience implementing complex software applications in enterprise customer environments.
• Contact Centre and Business Consulting experience given additional consideration.
• Proficient user of Office software: MS Project, MS Office (Word, Excel, Power Point), Email (MS Outlook)
• Excellent communication and presentation skills.
• Demonstrated ability to exercise judgment to determine appropriate solutions to customer technical issues.
• Possesses demonstrated leadership qualities and self-sufficiency.
• Proven ability to work as a member of a team to meet critical customer deadlines