About Us:
Ayurda Wellness and Spa is a boutique wellness centre rooted in the ancient science of Ayurveda. We are dedicated to guiding our clients on their wellness journeys through personalized treatments, lifestyle consultations, and high-quality supplements. Our mission is to deliver a luxurious, healing, and unique therapeutic experience that leaves a lasting impact.
The Role:
We are seeking a motivated, resilient, and proactive Receptionist & Admin to join our passionate team. This key role is integral to the day-to-day operations of our beautiful Parnell branch. You will be the face of our wellness center, ensuring that every client interaction reflects our commitment to holistic well-being and exceptional customer service, while proving support to small team
Key Responsibilities:

• Client Interaction: Greet clients warmly, manage bookings, handle phone and email inquiries, and provide product and service recommendations with confidence.
• Facility Management: Maintain a clean, organized, and safe reception and spa environment, ensuring a seamless client experience.
• Administrative Support: handle daily operations, including appointment scheduling, client check-ins, and updating client accounts using our Zenoti Software
• Retail & Product Knowledge: Stay well-informed about our products and treatments, display them attractively, and ensure clients receive appropriate samples.
• Customer Service Excellence: Handle guest complaints gracefully, ensuring client satisfaction and adherence to spa procedures.
• Sales & Upselling: Maximize booking capacity by encouraging rebookings and upselling services.
• Stock Management: Conduct regular stock checks, manage product levels, and oversee stock orders.
• Team Collaboration: Participate in staff huddles, meetings, and training sessions. Support team members and contribute to a positive work environment.

Key Requirements:

• Interest in Ayurveda is an advantage
• Customer Focused: A passion for holistic well-being and an ability to embody our company’s philosophy.
• Resilience & Feedback Receptiveness: Ability to handle constructive feedback professionally and a willingness to improve based on guidance.
• Communication Skills: Excellent verbal and written communication skills, with outstanding telephone manners.
• Organizational Skills: Strong attention to detail, ability to multitask, and work efficiently in a fast-paced environment.
• Cultural Sensitivity: Ability to work harmoniously with colleagues and clients from diverse backgrounds.
• Professionalism: High level of personal presentation, punctuality, and a strong work ethic.
• Technical Skills: Proficiency in MS Office, email, MS Windows, and familiarity with cash-handling procedures.
• Flexibility: Willingness to work on weekend shifts, including late nights. Saturday availability is essential.

Required Experience:

• Experience: At least 2-3 year in an administrative or front desk role.
• Location: Must be based in New Zealand with a valid Visa.
• Transportation: Reliable transportation is required.

What We Offer:

• Pay: $25.00 – $27.00 per hour, depending on experience.
• Hours: Full-time, 8-hour shift, Must be open to Saturday shift.

If you are a proactive individual with a can-do attitude, eager to contribute to a dynamic and nurturing environment, we would love to hear from you. Please apply with your up-to-date CV, recent photo, and a cover letter explaining why you would be a great fit for our team.
Note: Only shortlisted candidates will be contacted.
Job Types: Full-time, Permanent
Pay: $25.00 – $27.00 per hour
Expected hours: 40 per week
Application Deadline: 10/09/2024