New Zealand Job Openings
ASB Group
Senior Manager Frontline Communications
FULL TIME
September 19, 2024
Nau mai ki ASB.
At ASB, we are committed to delivering exceptional experiences for our customers and empowering our frontline teams. We are seeking a dynamic and experienced Senior Manager Frontline Communications to join our Personal Banking division.
Te tūranga | The role:
In this pivotal role, you will collaborate closely with the Planning & Engagement Lead to elevate communication strategies and enhance delivery effectiveness specifically for our frontline teams. You will be responsible for developing and implementing a comprehensive communications programme that aligns with our strategic goals and business objectives, ensuring engagement outcomes are met. Your leadership will guide the creation and execution of a robust divisional communications strategy that supports the planning and sequencing of frontline initiatives. You will optimise communication channels to engage our audiences, inspiring them to take meaningful action while monitoring channel effectiveness through data-driven insights and stakeholder feedback.
As a key player in our organisation, you will proactively manage relationships with Distribution stakeholders to understand their business needs and challenges, facilitating successful communication delivery that drives business benefits. Your expertise will help uplift communications to deliver high-impact messages that resonate with our audiences. You will uncover best practices, leverage compelling customer stories, and transform complex initiative narratives into actionable insights. By fostering strong stakeholder engagement and collaborating effectively with the Senior Manager Delivery Effectiveness and Planning Manager, you will ensure initiatives impacting our frontline teams are well sequenced, communicated, and monitored for success. Your ability to manage risks within appetite will be crucial as you champion ASB's organisational change management approach across large-scale programmes and initiatives.
In this role, you will be accountable for continuous improvement in communication effectiveness, driving high-impact initiatives that enhance e NPS and NPS scores. You will cultivate effective relationships with Distribution leaders, Tribe and Practice colleagues, and contribute to a cohesive approach to delivery effectiveness across planning, communications, and monitoring activities. Your influence will promote a positive, collaborative culture within the delivery community, while you contribute to a highly engaged team environment in Business Transformation & Customer Engagement.
Ō pūkenga | About you:
To be successful in this role, you will have over 7 years of experience in developing and delivering communications programmes that effectively drive change. You will bring extensive skills in communications planning, management, and execution across multiple channels, ensuring that your messaging is impactful. Exceptional written and verbal communication abilities are a must, allowing you to craft clear, compelling, and concise content. You will also possess outstanding presentation development and facilitation skills, combined with a strong attention to detail and accuracy.
Your strong stakeholder management capabilities will enable you to build effective relationships and proactively address the needs of key stakeholders at all levels. You will excel in influencing, negotiation, and consensus-building, adeptly navigating difficult conversations while preserving relationships and aligning with both customer and organisational interests. You will work autonomously, demonstrating initiative and problem-solving skills, along with a solid understanding of change management principles. Your exposure to strategic implementation and delivering change will further enhance your qualifications.
You will exhibit exceptional judgment, managing complex customer matters and proactively driving solutions. Your ability to meet deadlines and balance multiple priorities in a fast-paced environment will be key, as will your capacity to remain calm and effective under pressure. With a collaborative style, you will thrive as part of a team, and a relevant communications qualification will round out your profile as our next Senior Manager Frontline Communications.
He aha tāu e hoki mai ai? | What will you get in return?
Company/Culture: Ranked no.1 top company of 2023 of 25 best workplaces to grow your career in New Zealand, ASB is more than just a place to work. We want our people to grow personally and professionally, and we want to attract amazing talent. One way we try to do this is by giving our people access to benefits over and above what we pay. So, we have a range of policies to ensure you can live life one step ahead with ASB. Check out more information here Why work here? - ASB Careers (asbgroup.co.nz)
At the heart of ASB is us; the people, working together. Our values of Caring, Passion, Integrity, United, and Courage are the characteristics that best describe who we are and what we stand for. It's our people who live and breathe our purpose, our values, and our brand every day. Join the ASB team, and together we'll continue to help our customers live life one step ahead.
Me pēhea te tono | How to apply:
If this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you!
At ASB, we are committed to delivering exceptional experiences for our customers and empowering our frontline teams. We are seeking a dynamic and experienced Senior Manager Frontline Communications to join our Personal Banking division.
Te tūranga | The role:
In this pivotal role, you will collaborate closely with the Planning & Engagement Lead to elevate communication strategies and enhance delivery effectiveness specifically for our frontline teams. You will be responsible for developing and implementing a comprehensive communications programme that aligns with our strategic goals and business objectives, ensuring engagement outcomes are met. Your leadership will guide the creation and execution of a robust divisional communications strategy that supports the planning and sequencing of frontline initiatives. You will optimise communication channels to engage our audiences, inspiring them to take meaningful action while monitoring channel effectiveness through data-driven insights and stakeholder feedback.
As a key player in our organisation, you will proactively manage relationships with Distribution stakeholders to understand their business needs and challenges, facilitating successful communication delivery that drives business benefits. Your expertise will help uplift communications to deliver high-impact messages that resonate with our audiences. You will uncover best practices, leverage compelling customer stories, and transform complex initiative narratives into actionable insights. By fostering strong stakeholder engagement and collaborating effectively with the Senior Manager Delivery Effectiveness and Planning Manager, you will ensure initiatives impacting our frontline teams are well sequenced, communicated, and monitored for success. Your ability to manage risks within appetite will be crucial as you champion ASB's organisational change management approach across large-scale programmes and initiatives.
In this role, you will be accountable for continuous improvement in communication effectiveness, driving high-impact initiatives that enhance e NPS and NPS scores. You will cultivate effective relationships with Distribution leaders, Tribe and Practice colleagues, and contribute to a cohesive approach to delivery effectiveness across planning, communications, and monitoring activities. Your influence will promote a positive, collaborative culture within the delivery community, while you contribute to a highly engaged team environment in Business Transformation & Customer Engagement.
Ō pūkenga | About you:
To be successful in this role, you will have over 7 years of experience in developing and delivering communications programmes that effectively drive change. You will bring extensive skills in communications planning, management, and execution across multiple channels, ensuring that your messaging is impactful. Exceptional written and verbal communication abilities are a must, allowing you to craft clear, compelling, and concise content. You will also possess outstanding presentation development and facilitation skills, combined with a strong attention to detail and accuracy.
Your strong stakeholder management capabilities will enable you to build effective relationships and proactively address the needs of key stakeholders at all levels. You will excel in influencing, negotiation, and consensus-building, adeptly navigating difficult conversations while preserving relationships and aligning with both customer and organisational interests. You will work autonomously, demonstrating initiative and problem-solving skills, along with a solid understanding of change management principles. Your exposure to strategic implementation and delivering change will further enhance your qualifications.
You will exhibit exceptional judgment, managing complex customer matters and proactively driving solutions. Your ability to meet deadlines and balance multiple priorities in a fast-paced environment will be key, as will your capacity to remain calm and effective under pressure. With a collaborative style, you will thrive as part of a team, and a relevant communications qualification will round out your profile as our next Senior Manager Frontline Communications.
He aha tāu e hoki mai ai? | What will you get in return?
Company/Culture: Ranked no.1 top company of 2023 of 25 best workplaces to grow your career in New Zealand, ASB is more than just a place to work. We want our people to grow personally and professionally, and we want to attract amazing talent. One way we try to do this is by giving our people access to benefits over and above what we pay. So, we have a range of policies to ensure you can live life one step ahead with ASB. Check out more information here Why work here? - ASB Careers (asbgroup.co.nz)
At the heart of ASB is us; the people, working together. Our values of Caring, Passion, Integrity, United, and Courage are the characteristics that best describe who we are and what we stand for. It's our people who live and breathe our purpose, our values, and our brand every day. Join the ASB team, and together we'll continue to help our customers live life one step ahead.
Me pēhea te tono | How to apply:
If this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you!
Job details
Reference #
SS158002
Posted on
19 Sep 2024
Location(s)
North Wharf
Expertise
Corporate Communications, Relationship Management
Work type(s)
Full Time
Application closes on 03 Oct 2024 15:00
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