Senior Technical Support Consultant - Dynamics 365 Customer Engagement

Work from our offices in either Auckland/Wellington/Christchurch.

Let's talk about the team:

Our Microsoft team has grown in leaps and bounds in the past 24 months. Capgemini now has the largest D365 Practice in Australia and New Zealand. This phenomenal growth has enabled us to take on large and complex projects to deliver extraordinary outcomes for our customers. We are a dynamic team, focussing on continuous learning, innovation and we value the experience our team members bring to a solution. Don’t miss this opportunity to become part of an exciting new chapter in Capgemini.

You’ll work closely with our clients to resolve any of their issues in relation to their Dynamics 365 Customer Engagement solution. As a member of the Business Applications Operations team, you will be responsible for the completion of support tasks, including enhancement work and smaller support projects working across all of our different clients. You’ll gain a deep understanding of our client’s organisation to ensure successful delivery and maybe even suggest ways to enhance their business by improving their existing solutions.

This is not your average support role , as you’ll be proactively advising customers on how to maximise their D365 CE application from a technical perspective, while also getting involved in new functionality projects and continuous improvement work.

Responsibilities

• Providing objective advice, expertise and specialist skills in Dynamics 365 Customer Engagement (CRM) Development as well as wider consulting skills
• Completion of support tasks and smaller support projects working across all of our different client solutions
• Contribute to Solution Design artefacts that translate business requirements into solution design
• Prepare IP/Wiki materials and participate in providing user training to our clients
• Undertake transition activities and collection/establishment of support artefacts as allocated
• Provide support to existing clients with minimal supervision

Your Experience

• Experience in development, enhancement and configuration of Dynamics CE solutions
• Several years' programming experience with an excellent understanding of coding methods and best practices
• Have demonstrated experience in a support or operations environment – incident management, release management & change management will be familiar terms to you
• Be an expert trouble shooter and love getting your teeth stuck into puzzles and be able to handle release management tasks if and when required
• Experience in configuration and customisation of Dynamics 365 CE including Plugins, Java Scripts, Web Services, Logic Apps, Azure Functions and Service Bus
• Experience in the Power Platform including Canvas and Model-Driven Apps, Power Apps Portals, Power Automate and CDS
• Experience using Azure Dev Ops with Dynamics 365
• Foundation technologies: Office 365 family, Internet Information Server, SQL Server, Microsoft Azure, Windows Desktop OS

To fit in with us, you will be passionate, highly motivated and client-focused. Capgemini has a vibrant culture and aims to get the best out of its people, so if you like striving to new heights and working with the latest solutions, then we would love to chat!


The Benefits

Aside from offering the opportunity to work from anywhere in the country, we also provide a team that feels like family. We offer ongoing support and development for your future career growth, and depending on your location, an awesome social calendar - weekly social gatherings, team sports events, a focus on health and wellbeing, including a flexible Work from Home program, sporting teams, discounted health insurance and much more!

About Capgemini

At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.

Our people are the key to making this vision a reality, which is why we have been recognised by the Australian Workplace Equality Index as LGTBQ+ ‘Employer of the Year’ and ‘Inclusion of Trans and Gender Diverse Employees’ for the past two years. We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belonging, and our staff-led community groups are a testament to this commitment. We are committed to being active allies for everyone.

We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients. Its why we are committing to becoming a carbon neutral business by 2025 and net zero by 2030.

Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications and boundless development opportunities. You’ll be encouraged to gain at least 40 hours of training each year.

For over 50 years our values and ethics have been at the heart of our identity. From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognised as one of the World’s Most Ethical Companies by the Ethisphere Institute 10 years in a row.

Our Commitment to Diversity & Inclusion

Don’t meet every single requirement for this role? Studies have shown women and people from diverse minority backgrounds are less likely to apply to jobs unless they meet every single requirement. At Capgemini, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply and tell us what you can bring to the role.

We understand for some people, a standard hiring process can come with challenges. If you are living with a disability, are gender diverse or neurodivergent and we can provide support with access requirements or by making an adjustment to our hiring process, please contact us at talentacquisitionaunz@capgemini.com

Information Security and Compliance

Capgemini Australia has developed and manages, process-orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001. We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requirements.

#Get The Future You Want - Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.

We are a 2023 Circle Back Initiative Employer and commit to responding to every applicant.

Please note unsolicited resumes from employment agencies or other third parties will not be considered
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