• Service Experience team
• Permanent, Wellington based role
• Salary midpoint of $106,289, actual salary dependent on your experience

Ko wai mātou - About us
At Manatū Hauora – Ministry of Health we are the kaitiaki of the health system, providing leadership and driving strategy and performance. We regulate the health sector and are the primary source of advice on health matters.
The newly established Service Experience team is responsible for ensuring the quality of the end user experience for all digital technologies for the Ministry. The team hold relationships with key partners and suppliers, including Health NZ, and make sure the Ministry's needs are met.

Ko ake mahi - What you'll do
As the Service Performance Analyst, you will establish and maintain service management performance reporting across all digital services provided to the Ministry. You will analyse service delivery performance metrics, identify areas for improvement and report on the actions required to maintain and enhance service levels. You will foster strong relationships with Ministry kaimahi and stakeholders to ensure their feedback is captured and championed in all service performance decisions. You will ensure visibility of all Ministry licencing, subscriptions, contract schedules and renewals ensuring compliance and alignment with Ministry needs.

Ko pūkenga - What you'll bring

• Excellent analytical skills and information seeking abilities with experience in implementing or maintaining performance management frameworks
• Business or process analysis experience
• Knowledge and understanding of Information Technology Infrastructure Library (ITIL) and its principles
• Effective communication and interpersonal skills and ability to relate to a wide range of people
• Proven ability to quickly pick up new systems and software

Ko mātou me tō matou whare - What we bring
Unlock your career potential at Manatū Hauora, where you'll discover a world of opportunities for personal and professional growth. We're not just a workplace; we're a whanau that values your well-being and the importance of work-life balance. At Manatū Hauora, diversity and inclusion are woven into the fabric of our culture, ensuring that every voice is heard and every perspective matters. Your wellness is our priority, with comprehensive support and resources to keep you thriving. Join us today and be part of a team dedicated to improving healthcare.

Ngā Uaratanga – Our values
Our Values underpin how we work together and with the health and disability sector, public service colleagues and communities.

• Manaakitanga (Listen on Māori Dictonary.co.nz) - we show care, inclusion respect, support, trust, and kindness to each other
• Kaitiakitanga (Listen on Māori Dictionary.co.nz) - we preserve and maintain an environment that enables the Ministry and our people to thrive
• Whakapono (Listen on Māori Dictionary.co.nz) - we have trust and faith in each other to do the right thing
• Kōkiri ngātahi (Listen on Māori Dictonary.com Kōkiri + ngātahi) - we connect and work together collectively towards a common purpose.

Me pēhea te tono mai - How to apply
To view the position description and apply, please follow the online process at our Careers Website. Please ensure you upload a CV and covering letter with all applications. If you have any questions, email the recruitment team at recruitment@health.govt.nz.To apply, you must hold the right to work in New Zealand. For information on work visa eligibility, check out the Immigration New Zealand website. Applications close on Sunday, 15 September 2024.
We value diversity and are committed to working in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference could bring to us. Please contact us if there is any support that we can provide to ensure the recruitment process is accessible to you.