We are seeking a motivated and dynamic Store Manager to lead and manage our store. If you are an expert in inventory management, staff leadership, and delivering a top-notch shopping experience, this is the perfect opportunity for you!
Job Overview:
As a Store Manager, you will be responsible for the overall management and operation of the store. Your role will focus on maximizing profitability, managing staff, ensuring efficient and high-quality customer service, and maintaining stock and financial records. You will oversee the day-to-day activities, from determining product mix and setting service standards to developing and implementing sales strategies, all while ensuring a safe and compliant workplace.
Key Responsibilities:

• Product Mix and Inventory Management:
• Determine the optimal product mix to meet customer demand while balancing profitability.
• Establish and monitor stock levels, ensuring that the store remains well-stocked without excessive surplus.
• Work closely with suppliers to negotiate terms, ensure timely deliveries, and maintain a balance of perishable and non-perishable goods.
• Purchasing and Marketing Strategy:
• Develop and implement purchasing policies to ensure cost-effective procurement while maintaining high product quality.
• Create and execute marketing campaigns to promote the store’s goods and services, driving foot traffic and customer engagement.
• Set competitive pricing strategies, factoring in market trends, competitor pricing, and profit margins to maintain an attractive product offering.
• Sales and Customer Service:
• Actively engage with customers, providing product knowledge and recommendations to meet their needs.
• Oversee the selling process, ensuring that customer service standards are maintained and enhanced.
• Monitor customer satisfaction and gather feedback to continually improve the shopping experience.
• Financial Management and Budgeting:
• Manage the store’s budget, ensuring that financial targets are met or exceeded.
• Monitor and maintain accurate records of all stock levels and financial transactions, including sales, returns, and expenses.
• Regularly review financial performance reports and identify areas for improvement to enhance profitability.
• Staff Management and Development:
• Oversee the recruitment, selection, training, and development of store staff to ensure the team delivers exceptional service.
• Set clear performance expectations, providing regular feedback and conducting performance evaluations.
• Develop staff training programs to ensure team members are knowledgeable about products and store policies, and compliant with health and safety standards.
• Compliance and Safety:
• Ensure the store complies with all relevant occupational health and safety regulations, including safe storage and handling of products, particularly perishable and hazardous items.
• Conduct regular safety audits, ensuring that equipment and procedures are in place to protect both employees and customers.
• Stay up-to-date with legal requirements for retail operations, including food safety regulations and employee safety practices.
• Promotion and Advertising:
• Create and implement promotional activities and in-store marketing strategies to boost sales and increase customer loyalty.
• Collaborate with marketing teams to execute digital and physical advertising campaigns, leveraging local market insights to attract customers.
• Track the effectiveness of promotional activities and adjust strategies based on performance data.
• Customer Relations and Community Engagement:
• Build and maintain relationships with the local community to enhance the store’s reputation.
• Attend community events and seek partnerships that promote the grocery store as a community hub.
• Actively address and resolve customer complaints, ensuring their satisfaction and loyalty.
• Reporting and Performance Tracking (KPIs):
• Monitor key performance indicators (KPIs) such as sales volume, profit margins, customer satisfaction, and employee productivity.
• Prepare regular reports on financial performance, inventory levels, and marketing campaigns to present to upper management or store ownership.
• Identify underperforming areas and create action plans to address issues and meet store targets.

Key Performance Indicators (KPIs):

• Sales Growth: Measure overall sales performance against targets.
• Inventory Turnover: Monitor stock levels to ensure optimal rotation of goods.
• Customer Satisfaction Scores: Track customer feedback and survey results.
• Staff Productivity: Measure employee performance and productivity levels.
• Profit Margins: Ensure profitability by balancing pricing and cost management.
• Employee Retention and Training Completion: Keep track of staff retention rates and the completion of required training.
• Health and Safety Compliance: Ensure regular audits and compliance with all regulations.

Requirements:

• Strong understanding of inventory management, stock control, and budgeting.
• Excellent leadership skills with the ability to motivate and develop a team.
• Strong customer service orientation and problem-solving abilities.
• Proficiency in basic computer skills, including MS Office and retail management software.
• Knowledge of local health and safety regulations, as well as industry best practices.
• Bachelor’s degree in business management, Retail Management, or a related field (preferred but not required) OR a minimum of 3 years’ experience working as a Retail manager/supervisor or a similar role.

Other Desired Skills:

• Excellent verbal and written communication skills.
• Attention to detail and strong organizational skills.
• Ability to work under pressure and in a fast-paced environment.

Employment Type: Full-Time (Permanent)
Hourly Rate: $25.00 per hour
Minimum hours per week: 30
Location: Waiheke Island, Auckland, New Zealand
Job Types: Full-time, Permanent
Pay: $25.00 per hour
Expected hours: No less than 30 per week