Kia hiwa rā!
At Unitec, we're passionate about the power of education to positively change the lives of our learners, their family and wider communities. We make sure our learners are well equipped for the future needs of employers, by providing them with a mix of hands-on and classroom-based learning.
Te āheinga: The opportunity
In this role at Unitec, you will serve as the primary point of contact and representative for our institution. Your responsibilities will encompass a wide range of services aimed at assisting our learners at every stage of their educational journey, from prospective students to those who are about to graduate.
Your duties will include managing enrolments, a critical process that ensures our learners are registered for their chosen courses. You will also be responsible for issuing ID cards, a key component of our campus security and access systems.
In addition, you will provide IT support, helping our learners navigate and utilize our digital resources effectively. Furthermore, you will offer course advice, guiding our learners towards academic decisions that align with their goals and aspirations.
This role requires you to act as a 'relationship manager' for our learners. This means you will be the primary liaison between the learners and Unitec, ensuring their needs and concerns are addressed promptly and effectively. You will take full responsibility for every interaction, overseeing the entire process from initiation to resolution. Your goal will be to ensure a successful and satisfying experience for our learners.
This fixed-term role would end by the 15th of August 2025 as a cover for maternity leave.
Please refer to the Position Description for further information about the role.
He kōrero mōu: About you
You'll have:

• An understanding or desire to learn te reo Māori, tikanga Māori, and the values and practices of kaupapa Māori
• Evidence of active engagement in building diverse, inclusive, and equitable workplaces/environments
• Excellent customer service and interpersonal skills, with experience resolving issues in a professional manner
• Sensitivity to issues related to equity, people with disabilities, and cultural and social needs
• The ability to work autonomously and as part of a team
• Sound organisation skills, including the ability to work under pressure
• Excellent written and verbal communication skills
• Attention to detail and the ability to go the extra mile
• Considerable knowledge of the education system in New Zealand
• Previous administration experience
• Intermediate skills in Office computing applications, including word processing, spreadsheet and Outlook

Desirable

• Previous international student advisory experience
• Work experience within the tertiary education sector
• Knowledge of Unitec's programmes
• Previous experience with Enterprise systems, i.e. People Soft
• Foreign language skills

Tā mātau rourou: What we offer
We might be biased but joining us at Unitec will mean you're committing to a work culture that you'll want to be a part of! You'll be working within a close-knit team and will also work closely with other teams across Unitec, giving you plenty of opportunities to get to know the wider group and the chance to give back to tomorrow's generation.
Tono mai: How to Apply
To be considered for this position, applicants must be a NZ Citizen or NZ Permanent Resident.
Apply now including your CV and cover letter outlining why you are interested and how you meet the requirements for the role. Application will close on 29th of November 2024 at 17:00.
Please note: We are looking for the successful candidate to start on 13th of January 2025. We do not always work to fixed closing dates and may start considering applications as they are received, so we encourage you to apply.
Unitec is a business division of Te Pūkenga - New Zealand Institute of Skills and Technology
Disclaimer: This position has been identified as a potential redeployment for kaimahi who have had their position impacted by the National Office review process. Therefore, in assessing applications, affected kaimahi will be given preference and priority.
Unitec is proud to be an equal opportunity employer. We welcome and celebrate diversity and are committed to building a supportive and inclusive environment for all.

Job Details