Manaaki Tangata, Manaaki Whānau.
The Ministry of Social Development is a people-centred organisation. We're in communities across the motu. We are an organisation that makes a difference in the lives of New Zealanders, striving to support people be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment, and housing support to people of all ages, families, whānau and communities. As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations. Join a fast-paced, challenging but rewarding work environment that encourages inclusion and embraces diversity. Our people are as diverse as the communities we serve. You will be working with a supportive team that are committed to continuous improvement, with a focus on contributing positively to the wellbeing of our people and a positive workplace culture.
What you'll be doing | He aha tāu e mahi ana

Education is a pathway to employment-“learn to earn”
As a Study Link Officer you have an important role to play. You will engage and support a range of people with various backgrounds, ages and situations providing them with assistance, tools, and support to access our services.
Every action you take impacts New Zealanders lives. Our team is responsible for delivering an end-to-end service that incorporates the assessment, processing and review of client information and applications.
You will need to be able to show empathy and understanding to help clients navigate and resolve often complex situations and queries. Our aim is to ensure that every client feels respected, listened to, and understood.
The whānau we serve come from a wide range of backgrounds and cultures. You will create a safe environment for people to explore options and determine what's most important to them. You will empower whānau to take the lead in developing and achieving their goals.
You will build strong relationships and work collaboratively with others to enhance outcomes for our people. You will need to develop and maintain relationships with your peers and partner agencies to give and receive support when needed.
You will be exceptionally organised, with sound decision making and problem-solving skills. In addition to this, you will bring a high level of personal integrity and initiative and take ownership and responsibility to follow through and deliver for the people in our community.

Your key strengths and attributes | Ngā tino kaha me ngā āhuatanga

• You are professional, energetic, and able to interact and negotiate with a variety of people with a client centric approach.
• Be purposeful: show care and warmth, give support to others. Look after the dignity of people through the expression of manaaki.
• Be strategic: to support whanau to set realistic goals. This will require strong planning and organisational skills. You navigate your way through computer systems with ease and enjoy taking ownership of your work and contributing to team performance.
• Be resilient: the work is fast paced and demanding, you will need to navigate through unexpected challenges. You will be highly dependable and have the grit and tenacity to show up and work hard, bringing developed strategies with you to cope with pressure, in an ever-changing environment.
• Driven and determined to succeed you thrive on achieving outcomes. Flexible and agile in your approach you embrace change and learn from it.
• Be open: be fully present and listen intently without judgement to what is being said, empathise with whānau and their experiences, thoughts, and feelings.
• Strong relationship and negotiation skills on a one to one level as well as through group facilitation. With the ability motivate and empower others to overcome barriers in a non-judgmental way.

Our Core Values | Whanonga pono

Manaaki – We care about the wellbeing and success of people
Mahi tahi – We work together, making a difference for communities
Whanau – We are inclusive and build a sense of belonging and place
Tika me te pono – We do the right thing with integrity.
Our values represent who we are and what we stand for – if this appeals to you, do not hesitate, apply now.

Key Recruitment information and dates:
Closing date: Sunday 20 October 2024.
If you are short-listed, you'll be invited to attend a face-to-face panel interview. Candidates must be able to provide two work references (your current and previous employer).
Candidates must hold NZ Citizenship or a Permanent Resident visa at time of application.
Please note - this position requires travel across the Taranaki Region, therefore a full driver's licence is essential.

Position Description

https://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/centralised-services/studylink-officer-outreach.docx

Salary range: $60,707.00 - $72,990.00

How to apply
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz
Internal MSD Employees – please apply through your my HR portal at work. This will ensure that your my HR employee profile is visible as internal candidate.

Joining us
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.