Systems Administrator – Entry Level Role

• People First. Live for the Future. Dare to be Different – Our values underpin everything we do
• Entry level position at a Hi-Tech innovative business
• Christchurch based with a fun team, the beating heart of Jade Software
First rate benefits including health insurance for you and your immediate family, life & income protection, community connect leave, flexi-leave, generous parental leave and more!

ABOUT THE ROLE


The Jade Software Operations Team has a new opportunity available at our Christchurch HQ for an entry level Systems Administrator. This is an exciting full-time role with the key purpose of providing first line support and monitoring for our global customers using our 24 x 7 systems management service. You will be providing support to customers including banks, ports, registry’s and other critical business systems. If successful, your problem diagnosis and resolutions skills will be fully utilised.
This is an excellent opportunity to become an integral member of a progressive international company. As the successful applicant you will be provided with on-the-job training and be well supported with career path planning and regular performance and development reviews.


Key responsibilities:


Issue Resolution

• You will monitor our operator consoles and respond to system requests and messages within agreed timeframes.
You will manage and follow-up problems reported via the helpdesk to resolve any issues.

System Management

• You will ensure hardware/software applications and network components are operational, responding to any issues as they arise.
• You will control user log-on and registration requirements to comply with Company policy.
Handling planned tasks whilst following detailed processes and documenting progress.

Continuous Improvement
You will contribute to the development of our operational procedures to ensure they are always up to date

ABOUT YOU


We are looking for the following in our successful candidate:

• Relevant IT Qualification, minimum level 5 Diploma
• Broad knowledge of Microsoft Server Operating Systems
• Excellent command of English and strong communication and comprehension skills
• Strong customer service focus and ability to remain composed under pressure
• Ability to work efficiently and effectively in a self-managing, team environment
• Excellent time management skills
Previous IT helpdesk experience is an advantage

The successful candidate must also be available to work rostered rotating shifts to support our 24 x 7 customer service requirements.


If you are excited about this role and you believe you can bring your skills to exceed at Jade then we encourage you to apply, you could just be who we are looking for, for this or other positions at Jade.


ABOUT JADE


Jade Software is an iconic New Zealand name in technology and has evolved and grown to support our customers globally with complex technology problem solving, providing products Jade Third Eye and Jade Platform, and creating data driven solutions. Our HQ is based in Christchurch, NZ and we have offices in Auckland, Dunedin, Sydney and York, UK.


At Jade our People First culture means we do not stand still with our progressive people initiatives; we have recently improved our employee benefits around our community connect leave, flexi-leave and a highly supportive and generous parental leave scheme. Our employees and their families are provided with health insurance, as well as life and income protection for our people amongst other great benefits. We are proud at Jade that we have crushed our gender pay gap to 1.9% in 2024.


Your application to Jade will be reviewed based on your work experience or skills that you can bring to Jade and not on your cultural background, gender, age, disability, citizenship, religion, sexual orientation or any other aspect which makes you unique.