Service Coordinator, Kaitaataki

• Monday to Friday 7am to 3.30pm
• Whare based role in Papatoetoe, Auckland
• Salary $70,500 per annum

Mō te tūnga | About the role


Reporting to the Area manager, in this role you will be leading and supporting your team of kaiawhina who provide the day-to-day care and wellbeing of the tāngata living in the whare. There are numerous aspects to this role including tāngata lifestyle development and support, kaimahi (employee) support, operational management, quality development, leadership and relationship management. Enhancing and fostering tikanga and te reo Māori within the whare and across activities is an important aspect of the role. There may also be times in this role when you will need to roll your sleeves up and provide the day-to-day care to support your kaiawhina.


Ko wai koe | About You


Ideally you will bring supervisory experience from within the health care sector. This could be from a community health, disability support service or aged care setting. Experience of working with tāngata who have high and/or complex needs would be advantageous.
You have a strong ability to lead, coach and support a team of people to achieve quality based outcomes in what can be a challenging environment. Excellent communication skills both verbal and written are essential as is the ability to build and maintain strong working relationships with internal and external stakeholders.


Ngā pūkenga me ngā wheako | Skills and Experience


Your skills will include:

• Previous Leadership experience in Support care industry
• A good level of computer literacy
• The ability to work as part of a cohesive team
• Strong interpersonal skills
• High level of emotional intelligence and resilience
• Great time management and organisational ability
• Robust decision-making skills
• Understanding and appreciation of cross-cultural issues and concerns, in particular, knowledge of tikanga Māori, and Pacific peoples’ culture.
• Minimum level 4 certificate in Health & Wellbeing or recognised alternative qualification essential.
• A reasonably good level of physical fitness is required as is a full NZ driver license.

Mō mātou | About Us


Te Whariki Whakaruruhau is the Te Roopu Taurima (TRT) model of service that recognises the intrinsic value and relationship of tangata (people we support), their whanau and kaimahi (staff). As a kaupapa Maori service we strive to make a difference in the lives of tangata by surrounding them with a caring environment based on Maori values of respect and whanau. The service appeals to a wide range of people of different ethnicities because of TRT’s philosophy of accepting and valuing all cultural practices.


The culture at Te Roopu Taurima, is driven by our ā Mātou Uara (Our Values):

• Whānaungatanga – Engagement/Networking
• Tika – Correct/Quality
• Whakapono – Trust
• Aroha – Kindness
• Kia Mārama - Transparency

Ngā hua | Benefits of working at Te Roopu Taurima


When you join us, you are part of a wider whānau that will support you along your journey.

• Life and critical illness/trauma insurance
• Habit Health – a comprehensive health programme for employees
• Learning and development – a comprehensive curriculum of industry compliance training and personal/professional development opportunities.
• Employee Assistance Programme – a confidential and independent service with access to 24/7 help from counsellors, psychologists, therapists and coaches.
• No parking worries.

Connect with us on Facebook to keep up to date with our events, the work we are doing and important news.


Please note:

• If progressed, applicants will be required to undergo a pre-employment medical assessment.
• If progressed, applicants will need to complete and return a clear Police vetting check.
• You must be residing in and legally entitled to work in New Zealand for at least 24 months.