Team Leader Rates - Ref:499
Full Time - Fixed term (until September 2025)
Are you a natural leader with a knack for numbers and a passion for customer service?
About the role
The Kāpiti Coast District Council’s Rates team is responsible for ensuring the invoicing and collection of property and water rates is carried out in compliance with relevant legislation including the Local Government Act 2002, the Local Government (Rating) Act 2002; The Rating Valuations Act 1998 and in a manner that is Customer focused, Efficient, Accurate and Timely.
In this pivotal role, you will lead and work collaboratively with a dedicated team of Water/Rates Officers to ensure all functions are working effectively. This will include ensuring key tasks are carried out effectively including maintaining ratepayer information; processing changes; rebates and remissions; debt collection and dealing with ratepayer enquiries. This role is fixed term until September 2025.
If you’re ready to make a significant impact in a supportive and forward-thinking environment, we want to hear from you!
Skills and Experience

• Demonstrated experience in leading small teams who need to work effectively and deliver quality outcomes.
• Effective interpersonal skills with a demonstrated commitment to customer service and willingness to and capability for working with a wide range of people within and outside the organization.
• Effective communication skills both oral and written.
• Knowledge of the Local Government (Rating) Act 2002.
• Effective time management skills and ability to work effectively without supervision and collaboratively as an effective team member.
• Ability to work effectively under pressure to deliver quality outcomes.
• Capability to remain calm and make clear decisions when customer interactions escalate.
• Highly competent working with MS Office products and the ability and willingness to learn new systems and processes. The Council currently uses Magi Q.
• Experience working with financial systems and databases.
• Experience working with continuous process improvement.
• Holder of a current and valid NZ Driver License is preferred.

Please read the Job Description [PDF 212 KB].
About us
Beautiful beaches and a short journey to or from Wellington make the Kāpiti Coast a great place to live and work. Working for the Kāpiti Coast District Council means being part of a caring, dynamic and effective customer-focused team who makes a positive difference in the community we serve.
Enquiries about this position should be directed to Mark Cowley, Acting Manager Rates on 04 296 4700 or free phone 0800 486 486.
How to apply
The preferred candidate will be required to undergo the usual pre-employment checks, including drug and alcohol screening, criminal history, and credit checks. Please note you must be eligible to work in New Zealand.

• Before you apply, please ensure that you have the following documentation ready: your cover letter, CV, a copy of your work visa (if applicable) and Drivers Licence.

Closing 12.00pm on Thursday 26 September 2024.