• Role to start 18th of January 2025
• Part-time (0.6 FTE)
  • Tuesday & Thursday 1pm – 7pm
  • Monday & Wednesday 3pm – 7pm
  • Saturday 8am-12pm
• Flexibility during school holidays

• Based at Tennis Auckland’s main indoor and largest tennis facility on Merton Road, Glen Innes, building relationships with students, coaches and customers.
• Provide a friendly, professional, and efficient customer service at all times, via phone, email and face-to-face
• Understanding Tennis Auckland’s activities outside those of the Coaching unit, answer on-site enquiries around these and provide the right team contact point.
• Fulfilling daily checklists
• Ensure that payments are recorded accurately in operational software, in liaison with the Tennis Auckland accounts dept.
• Ensure all players get onto the correct court for lessons and communicate with any coaches of lesson changes.
• Events are recorded accurately on operational software.
• Maintain the highest customer service standards.
• Ensure all emails are answered professionally and in a timely manner.
• High level of communication to management of any importance.
• Familiar with the booking software and weekly class schedule.
• Daily checks of waitlist students and actively placing them into available spaces.
• Assist any social/marketing aspects of the coaching program for Tennis Auckland.
• Ensuring any new client has all correct details in the database to allow us to promote new products.
• Assist with the collection of customers outstanding invoices.

• Basic understanding of Tennis New Zealand National Programs
• Police Check passed
• Valid First Aid Certificate
• Excellent verbal and written communication skills
• First rate customer care and service skills
• Excellent time management skills
• Experience of dealing with online booking operational software
• Competent Microsoft Office Skills
• Thorough and accurate in approach to work
• Confident in dealing with difficult customer situations
• Ability to work well on own and as part of a team
• Ability to work quickly and calmly under pressure
• Ability to prioritise and manage own work
• Hard working, flexible and adaptable
• Ability to deal confidently with enquiries from members, visitors, parents and staff
• Initiative and common sense
• Well organised
• Honest, trustworthy and reliable
• Security conscious at all times

• This is a part time role (0.6 Full Time Equivalent)
• Tennis Auckland uniform provided.
• Laptop & work phone provided.