Nigeria Job Openings
Jibs-Ray Nigeria Ltd
CUSTOMER SERVICE OFFICERS AT VICTORIA ISLAND, LAGOS
Lagos
FULL TIME
November 3, 2024
- Job Description
- As our company continues to expand its operations, we are actively searching for an experienced Customer Service Officer to join our Brands team.
Customer Satisfaction and Experience:
- Consistently provide high-quality service by addressing customer inquiries, resolving issues efficiently, and ensuring that customers have a positive experience.
- Regularly collect and analyze customer feedback to identify areas of improvement. Proactively make recommendations based on insights gathered to enhance customer satisfaction.
- Ensure all customer issues are resolved to the customer’s satisfaction within the company’s specified time frame (e.g., within 24 hours).
- Tailor interactions to meet the unique needs and preferences of each customer, ensuring that they feel valued and understood throughout their engagement.
- Maintain a deep understanding of the company’s products and services to effectively assist customers with their inquiries.
- Ensure customers receive accurate and up-to-date information about products, services, and policies.
- Participate in ongoing training to stay informed about new products, features, and updates, enabling you to provide the best possible support.
- Address and resolve customer complaints in a timely and professional manner, ensuring that all issues are fully resolved and customers are satisfied with the outcome.
- Identify situations that require escalation to higher-level support and follow through until a satisfactory resolution is achieved.
- Conduct root cause analysis of recurring issues to prevent future occurrences and improve overall service quality.
- Follow company policies and procedures, ensuring that all customer interactions comply with legal and regulatory requirements.
- Stay informed about industry best practices in customer service and integrate these practices into daily operations.
- Uphold the highest standards of professionalism and ethics in all customer interactions.
- Develop and maintain positive relationships with customers to foster loyalty and encourage repeat business.
- Engage with customers proactively to address potential concerns before they escalate and to inform them about new products or services that may be of interest.
- Promote and support customer loyalty programs, helping to identify opportunities for customer engagement and reward.
- Minimum of a high school diploma or equivalent; a degree in Hospitality Management, Business Administration, or a related field is a plus.
- Minimum of 1-3 years’ experience in customer service, preferably in the food & beverage or QSR industry.
- Strong interpersonal and multitasking skills.
- Ability to work in a fast-paced environment and handle high-pressure situations calmly.
- Strong Analytical, Communication and Problem-Solving skills
- Ability to plan, schedule and coordinate effectively.
- Result Oriented.
- Assertiveness and tenacity.
- Ability to work with all levels of management, build partnerships and team.
- Highly organized and significant ability to multi-task effectively.
- Integrity and Professionalism.
- Strong commercial and business acumen.
- As the Customer Service Officer, you will be responsible for managing interactions, resolving issues, and ensuring that each customer experience aligns with the company’s core values.
- Reporting to the Brands and Marketing Manager, you will work closely with the marketing team to gather insights from customer feedback and contribute to the overall customer experience strategy.
- Your goal is to build strong relationships with our customers, foster loyalty, and ensure that every interaction reflects our commitment to quality and service excellence.
Pay: Up to ₦70,000.00 per month
Application Deadline: 30/11/2024
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