About Us:
Easi Technology Software and Services Limited is a Nigerian-registered software company that specializes in creating innovative solutions that empower businesses and enhance customer experiences. Our app products are designed to revolutionize local service industries through technology. We're on a mission to make life easier for individuals and businesses in Nigeria.
We're seeking a Customer Success Specialist / Training Coordinator to join our dynamic team and be the bridge between our app products and our valued customers. If you're passionate about customer service, people training, and technology, we want to hear from you!
Job Overview:
The Customer Success Specialist / Training Coordinator will play a key role in ensuring our customers and stakeholders have the best experience possible with our software solutions. This individual will be responsible for conducting training sessions, creating engaging presentations, and serving as the first point of contact for customer support inquiries. If you're great at explaining complex concepts, have a customer-centric mindset, and thrive in a fast-paced tech environment, this role is for you!
Key Responsibilities:

• Act as the first point of contact for customer inquiries, troubleshooting issues, and escalating complex matters to the appropriate internal teams (technical support, product, etc.).
• Create and deliver engaging presentations and training sessions for customers, stakeholders, and employees on how to effectively use our Saa S products (both in-person and online).
• Work closely with the product team to provide customer feedback, contributing to the continuous improvement of our products.
• Develop and maintain user guides, training materials, and product documentation for different audience levels.
• Build and maintain strong relationships with customers, understanding their needs and ensuring they get the most out of our software solutions.
• Monitor and report on customer engagement and success metrics, ensuring timely follow-up and customer satisfaction.
• Coordinate onboarding processes for new customers, ensuring a smooth transition and adoption of our software.
• Assist with product updates and new feature rollouts, ensuring customers are well-informed and supported during transitions.
• Collaborate with internal teams to provide feedback on customer challenges and identify opportunities for improvement.

Requirements:

• Minimum 2 years of experience in customer success, training, or support roles.
• Strong presentation skills with experience creating and delivering Power Point or Google Slide presentations.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and customer relationships simultaneously.
• Experience conducting virtual or in-person training sessions.
• Proficiency in using presentation software.
• Basic understanding of software products and the ability to explain technical concepts to non-technical users.
• Strong problem-solving skills and the ability to work under pressure.

Preferred Qualifications:

• A degree/certification in communications, business, IT, or a related field.
• Current NYSC Corp Members are welcome to apply
• Familiarity in hausa language is a plus.

Why Join Us?

• Impactful work – You’ll be part of a team creating innovative solutions that impact communities and businesses across Nigeria.
• Growth opportunities – Be part of a growing company where you can shape your career path and advance as we expand.
• Collaborative environment – Work with a supportive team where your ideas and contributions are valued.
• Flexible work setup – Enjoy a hybrid work environment with the flexibility of working remotely as needed.

How to Apply:
If you're passionate about customer success and want to make a difference in a growing tech company, we'd love to hear from you! Please apply with your CV and a cover letter explaining why you're the right fit for this role.
Easi Technology Software and Services Limited is an equal-opportunity employer and values diversity in our workforce. We encourage candidates from all backgrounds to apply, include current NYSC Corp Members.
This role includes a mandatory one-month probationary period, during which time you will receive training, be closely supervised, and have your work ethic and attitude towards responsibilities observed.
Job Types: Part-time, Contract
Contract length: 5 months
Pay: ₦95,000.00 - ₦150,000.00 per month
Application Deadline: 24/09/2024