• Advising Students: Provide tailored advice to international students on suitable schools and programs based on their academic history, career goals, and admission probabilities.
• Application Guidance: Assist students in understanding and navigating the application process, including gathering required documents (e.g., transcripts, language tests, resumes, statement of purpose), understanding deadlines, and next steps along the way.
• Communication: Engage with students via phone, live chat, and email to answer queries, provide updates, and offer support throughout the application process.
• User Feedback: Identify and report students' needs and challenges.
• Additional Services: Educate students on the additional services available to them, such as loans, GICs and scholarships.

• Previous experience in academic advising, international education, or a similar role is required. Preference will be given to candidates with experience counseling students for overseas education in countries such as Canada, the UK, US, and Australia
• Strong sales skills with evidence of achieving and exceeding sales targets
• Excellent communication skills (verbal and written), cultural sensitivity, and the ability to provide empathetic support.
• Familiarity with various international education systems, admission processes, and visa requirements is required
• Organized and diligent. Able to keep organized managing large student volumes. Diligent enough to follow up with students regularly to support their application journey
• Self-motivated and solutions-oriented. Able to drive results on your own through initiative, focus, and problem-solving skills
• Able to learn quickly about changes to visa requirements, education programs, and other factors key to helping students make informed decisions
• Experience using Zendesk, Jira, and Google suite is an asset
• Ability to prioritize tasks with attention to detail to ensure information accuracy.
• Be flexible with working hours