Company Description
Eat 'N’ Go Limited is a restaurant group on a mission to become the premier food operator in Africa. So far, our growing family consists of three international brands, Domino's Pizza, Cold Stone Creamery & Pinkberry.
Eat ‘N’ Go limited officially started operation in August 2012 with the premier store at 4, Saka Tinubu Victoria Island, Lagos. Today, Eat N' Go has over 200 stores (outlet) across Nigeria a and Kenya.

Job Description

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  Purpose / Role
  We are seeking a dynamic and visionary Brand Operations Manager to lead our diverse portfolio of brands. The ideal candidate is a self-driven leader with strong organizational skills and a deep understanding of operations, preferably in the QSR industry. This role demands proactive initiative, strategic thinking, and the ability to drive operational efficiency and business growth independently.
  

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  Strategic Leadership: Develop and continuously refine operational strategies to maximize efficiency, enhance customer experiences, and drive profitability across all brands.
• Proactive Problem-Solving: Independently identify opportunities for improvement and implement viable solutions to operational challenges.
• Innovation: Conceptualize and execute new ideas that propel growth, managing projects from inception to completion without constant supervision.
• Performance Monitoring: Regularly assess store performance using KPIs such as sales growth, customer satisfaction, staff productivity, and cost efficiency.
• Customer Experience: Establish high service standards to ensure exceptional customer satisfaction and leverage feedback for continuous improvement.
• Team Development: Oversee the development and implementation of comprehensive training programs, fostering a culture of accountability and ownership among staff.
• Financial Management: Manage budgets, collaborate with finance and supply chain teams for accurate forecasting, and implement cost control measures.
• Compliance: Ensure all operations comply with food safety regulations, health standards, and labor laws through regular audits and coordination with relevant departments.
• Cross-Functional Collaboration: Work closely with Marketing, Finance, HR, Supply Chain, and other departments to align operations with broader company goals.
• Risk Management: Develop and implement risk management and business continuity plans to address potential operational disruptions and maintain stability during crises.

Qualifications
- Education: Bachelor’s degree in business administration, Operations Management, or a related field.

• Experience: 5+ years in operations management, preferably within the QSR industry.
• Strategic Thinker: Demonstrated ability in operational strategy, process improvement, and independent project management.
• Analytical Skills: Proficient in interpreting operational data to make informed decisions.
• Leadership Qualities: Exceptional leadership skills with the ability to motivate and influence teams through effective communication.
• Self-Motivated: Highly self-driven with an aptitude for proactive decision-making, problem-solving, and innovation.
• Integrity and Ownership: Exhibits a strong sense of responsibility, treating the company with care and dedication as if it were their own.

Additional Information
What We Offer
- Competitive Compensation: Attractive salary and benefits package.

• Leadership Opportunity: A pivotal role in shaping the operational strategy of multiple brands in a dynamic environment.
• Inclusive Culture: A commitment to diversity, fostering a collaborative and cosmopolitan workplace.

Application Process
We encourage applications from candidates of all backgrounds. If you are a proactive leader ready to make a significant impact, we invite you to apply.