Hotel Receptionist

E-direct.ng Essential Nigeria Limited

Customer Service & Support

• Greet guests upon arrival, process check-ins and check-outs efficiently, and provide them with information about the hotel’s amenities and services.
• Manage room reservations, cancellations, and modifications through the hotel’s booking system, ensuring accuracy and availability.
• Respond to guest inquiries and complaints in a professional and timely manner, providing solutions and ensuring guest satisfaction.
• Handle payments, issue receipts, and manage billing information accurately.
• Liaise with other departments (e.g., housekeeping, maintenance) to fulfill guest requests and ensure smooth operations.
• Answer phone calls, direct calls to the appropriate departments, and take messages when necessary.
• Maintain up-to-date knowledge of hotel policies, services, promotions, and the local area to assist guests effectively.
• Perform general administrative duties such as filing, data entry, and maintaining the front desk area in an organized manner.
• Monitor guest access and maintain security by following hotel procedures, including verifying guest identification and issuing room keys.
• Maintain accurate records of guest stays, payments, and any incidents that occur during their stay.
• Promote hotel services, facilities, and upgrades to enhance the guest experience and increase revenue.
• Work closely with the Front Office team and other departments to ensure smooth operations and guest satisfaction.

• Previous experience in a customer service role, preferably in the hospitality industry.
• Strong communication and interpersonal skills, with the ability to handle difficult situations with professionalism.
• Familiarity with hotel management software (e.g., Opera, PMS) is an advantage.
• Language Proficiency: Fluency in English is required; knowledge of additional languages is a plus.
• Well-groomed and presentable at all times.
• Friendly, welcoming, and positive demeanor.
• Ability to think quickly and resolve issues efficiently.
• Capable of handling multiple tasks simultaneously in a fast-paced environment.