● Organizing schedules and producing shift rotas
● Working with the HR department to implement Staff incentive
● Ensuring reports are sent to appropriate channels as at when due.
● Develop plans and tactics to achieve and exceed daily sales targets
● Provide individuals with development training to maximize their skills
● Ensure front counter procedures are being used consistently by all staff
● Seek and suggest ways to reduce waste and operational costs of the restaurant
● Ensure orderliness among staff and ensuring all staff are executing their duties on time and that all Staff including new ones are in compliance with company policies
● Monitor Inventory to ensure that food supplies and restaurant essentials are adequate
● Develop and implement methods of improving customer satisfaction through excellent service
● Oversee the general activities of the restaurant during your shift and proper handover to the next shift.
● Manage absence and disciplinary issues, and escalate to the Human Resources department.
● Resolve customer’s complaints professionally and review customer’s surveys
● Maintaining food quality standards by ensuring products delivered from the production floor are in line with the company's standard
● Oversee food production, storage and presentation to ensure compliance with food, hygiene, health and safety regulations/guidelines.
● Training staff to follow restaurant procedures, and champion learning and development training to improve team productivity and maximize their skills
● Keep abreast of local competition and develop plans to retain customers by managing the implementation of local sales-building programs through constant promotion and marketing.
Expected Reports
● Daily Operational Report
● Weekly Staff Attendance
Candidates should stay within VICTORIA ISLAND or its environ
● Daily Sales Analysis
Job Type: Full-time
Pay: Up to ₦200,000.00 per month
Application Deadline: 30/11/2024