Sales Support Manager

Finwerd Flavours & Fragrances

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Job Title: Sales Support Manager
Location: Lagos, Nigeria Office
Company: Finwerd Flavours & Fragrances


Job Summary:


Finwerd Flavours & Fragrances is a leading Dutch flavour house renowned for its beverage innovations. In 2024, we are set to launch the largest emulsion, compounds, and liquid flavour production facility in Africa, located in Lagos, Nigeria. This new state-of-the-art facility underscores our commitment to expanding our influence and market presence across West and Central Africa.


Our dedication to excellence, creativity, and unmatched flavour experiences drives everything we do. As we continue our ambitious growth in the region, we are looking for passionate individuals to join our team and contribute to shaping the future of flavour in Africa.


We are currently seeking a Sales Support Manager to join our dynamic team in Lagos. This role will play a crucial part in supporting our Commercial team by driving sustainable and profitable sales growth. Reporting directly to the Commercial Director in West Africa, the Sales Support Manager will also be a key communicator between the regional commercial centre in Lagos and the headquarters in the Netherlands, making cross-cultural communication a vital aspect of the role.


Key Responsibilities:


Sales Coordination:

• Understand sales objectives and translate them into manageable projects, ensuring clear communication of approved project plans to team members.
• Coordinate the availability of all necessary resources (such as benchmarks, bases, and oils for CI tests) at the Creative Center.
• Monitor and control project progress, ensuring alignment with the project plan and brief parameters.
• Facilitate networking and planning for sales-related projects.
• Manage logistics to ensure successful project delivery.
• Track projects from initiation through to closure, recording final outcomes in the project management system.
• Organize and facilitate customer visits and meetings, including preparing and distributing minutes.
• Provide support for Global Account Business and Innovation meetings.
• Support with booking customer orders and managing the process until fulfilment, ensuring a smooth end-to-end customer experience.

Account Strategy:

• Develop a deep understanding of the Global Account strategy and Finwerd team priorities.
• Build and maintain knowledge of account portfolios, activities, strategies, brands, markets, and decision-making processes.

Business Process Management & Systems:

• Ensure thorough understanding and efficient management of the sampling and shipping processes.
• Skillfully use Finwerd’s tools and systems, keeping all information current and in compliance with business standards.
• Lead and contribute to the identification, development, and rollout of best practices.

Reporting:

• Develop and maintain sales and project management summary reports for the Global Account team.
• Serve as a backup for the Account team.

Job Requirements:


Required Skills:

• Strong organisational and communication abilities.
• Excellent interpersonal skills with a focus on problem-solving.
• Driven to achieve results with a customer-focused approach.
• Collaborative mindset and strong attention to detail.
• Ability to handle pressure and ambiguity.
• Effective stakeholder and conflict management skills.
• Strategic agility in planning and execution.
• Strong cross-cultural communication skills, with the ability to bridge regional and global perspectives.

Required Experience:

• A Bachelor's degree in Business, Marketing, Sciences, or Engineering.
• Minimum of 3 years of relevant experience in the industry with proven success.
• Fluent in Business English.
• Proficiency in computing tools (Excel, Power Point, Teams).
• Experience with CRM tools is mandatory.
• Experience in project management is an advantage.
• French language skills are desired but not mandatory.

What We Offer:

• Competitive Salary: Enjoy a competitive salary complemented by a range of great perks.
• Career Growth: Opportunities to lead and innovate within Finwerd’s expanding West and Central Africa operations.
• Innovation: A chance to be part of the team pioneering flavour production and innovation in Nigeria.
• Collaborative Environment: Work closely with some of the industry's best and brightest, who have been instrumental in creating legacy brands.

How to Apply:


Interested candidates can apply through Linked In. Our selection process is designed to be transparent and fair, ensuring the best fit for both the candidate and Finwerd. Candidates who progress to the next stage will be invited to complete a cognitive test, followed by various rounds of interviews.


Please note that any attempt to bypass this process by contacting Finwerd employees or associates directly will be considered a breach of our process and may result in disqualification from further consideration.


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