Nigeria Job Openings
Wangai Management Company
SUPERVISOR
Lagos
FULL TIME
September 25, 2024
Job Responsibilities
- Collaborate with team members to ensure brand consistency
- Communicate with followers & customers with etiquette and excellent customer service
- Strategic commenting, respond to queries promptly, and monitoring customer reviews
- Optimum use of Whats App Business tools e.g. (catalogue, labels, replies, etc.)
- Suggest and implement new features to develop brand awareness, like promotions and competitions
- Book and set up appointments and meetings on booking websites
- Attend to in-store customers courteously to understand their preference and assign them to the appropriate stylist
- Handle service bookings appoints, enquiries, etc, over the phone
- Drive sales and convert paying customers - monitor sales progress, close sales, upsell and cross-sell
- Delegate tasks to staff, monitor and measure their performance to ensure productivity
- Maintain active listening and effective communication with staff to ensure effective teamwork and positive work culture
- Monitor stylists to ensure timely service delivery and efficient use of the products allotted
- Resolve work-related conflict/grievance issues among staff members
- Manage inventory, stock and cash flow including salaries and invoices
- Ensure that customers are satisfied with the service they receive
- Develop periodic business and operational reports on sales, staff performance, inventory, etc.
- Develop and execute marketing strategies and activities like content creation, offline marketing, etc.
- Stay up to date with current technologies and trends in social media, design tools and applications
- Confirm payments, and document orders (using order template) on all platforms (Whats App & Instagram)
- Save all customers’ phone numbers with their first name and location on Whats App.
- Follow up on customers through text (Instagram & Whats App) after 7-14 days of receiving their products to confirm they are satisfied with the products or services received.
- Direct any complaints you cannot handle to the CEO
- Assist with general office tasks when needed and other tasks assigned by the CEO
- Coordinate content creation and other marketing strategies
- Report daily to the CEO and give bi-weekly report on company progress, sales, complaints, and stock availability
- Proficiency with office tools - Microsoft Office/Google Suite
- Record-keeping
- Must reside on the island
- Great communication skills.
- Data entry and record-keeping
- Customer service skills
- Multitasking and goal-oriented.
- Basic content creation knowledge.
- Self-driven and problem-solver.
- Team coordination
- Previous experience managing a hair/beauty business
Salary: 90,000 Naira
Work Structure: Onsite & Fulltime, Monday-Saturday, (9 AM - 7 PM)
Job Type: Full-time
Pay: Up to ₦90,000.00 per month
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