Location: Oyo
Salary: 25k -300k
Joining: Immediately
About the company
We are currently hiring for one of our clients in the IT (Information technology) field that provides end-to-end business solutions to clients in various sectors in Nigeria
Job Summary:
Are you a recent graduate looking to jumpstart your career in the exciting field of Automated Fare Collection (AFC) for train services? We are seeking a highly motivated and technically proficient individual to join our team as an AFC System Support Staff. In this role, you will play a crucial part in ensuring the smooth operation of our AFC System, supporting train station staff, and contributing to the success of our project.
Key Responsibilities:
1. Training:

• Conduct training sessions for train station staff on the proper usage and maintenance of AFC equipment.
• Develop training materials, including manuals, videos, and presentations, to facilitate effective knowledge transfer.
• Assess the training needs of station staff and adapt training programs accordingly.

2. Technical Support:

• Provide technical support for AFC equipment deployed at train stations.
• Troubleshoot and resolve issues related to ticketing machines, card readers, and fare collection gates.
• Collaborate with the technical team to ensure timely equipment repairs and upgrades.

3. Documentation:

• Maintain accurate records of equipment maintenance, issues reported, and resolutions provided.
• Generate reports on the performance of AFC equipment and present findings to the project team.

4. Customer Service:

• Act as a point of contact for station staff, addressing their inquiries and concerns promptly and professionally.
• Ensure a high level of customer satisfaction by delivering excellent support services.

5. Quality Assurance:

• Perform regular inspections of AFC equipment to identify potential issues and ensure compliance with safety and quality standards.
• Participate in quality control processes to maintain the reliability of the AFC system.

6. Collaboration:

• Collaborate with cross-functional teams, including project managers, engineers, and technicians, to achieve project goals.
• Communicate effectively to relay feedback and suggestions from station staff to improve system performance.

Qualifications:

• Bachelor's degree in a relevant field (e.g., Computer Science, Electrical Engineering, Information Technology, or related).
• Strong technical aptitude and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a commitment to delivering high-quality work.
• Willingness to travel to train stations as needed.
• Previous experience or coursework related to AFC systems is a plus but not required.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Exposure to cutting-edge AFC technology and systems.

Job Types: Full-time, Permanent
Pay: ₦200,000.00 - ₦300,000.00 per month
Experience:

• System Support Staff: 2 years (Required)