Position: Desktop Support Engineer
Location: Oslo, Norway
Job Type: Freelance (Contract)
Contract Duration: 1 Year
Working Hours: Part-time/On-demand (Standard Business Hours)
Required Support: On-Site
Languages: Norwegian & English
Employment Type: Fixed Term Contract
Preferred Contract: B2B with Sharp Brains Limited (UK) – Candidates should be eligible to contract/file taxes as a self-employed individual or contractor.
About Us:
At Sharp Brains, we are committed to delivering high-quality IT support worldwide. With our headquarters in the UK and an offshore team in Pakistan, we pride ourselves on our exceptional service and client satisfaction.
Note to Candidates:
Only apply if you are currently living in Ireland, have valid work rights, and are fluent in both Norwegian & English.
Why Choose This Position?
This on-site role offers the flexibility of freelance work along with the security of a fixed-term contract. As a B2B contractor, you’ll manage your own workload and taxes, giving you greater control over your career.
Key Responsibilities:

• Provide break/fix support, fault diagnosis, and resolution for desktop devices (hardware, software, and connectivity).
• Manage IMAC (installations, moves, adds, and changes) and desk-side support services.
• Handle both hard and soft break-fix services for laptops and desktops.
• Provide standard hardware/software maintenance for desktops, including operating systems and office applications.
• Ensure proper configuration, updates, and replacements for desktop hardware and software.
• Review Service Desk calls to identify areas for user training or automation.
• Ensure that each desktop device is installed with the correct desktop image.

Requirements:

• Experience with Windows 7 OS.
• Preferred: Knowledge of Active Directory (AD), Mac devices, and tablets.
• Familiarity with Service Now or other service management tools.
• Strong skills in End-User Computing (EUC) tools, remote support, MS Office, and Outlook.

Language Skills:

• Proficiency in Norwegian & English.

Job Types: Part-time, Contract
Language:

• Norwegian (Required)
• English (Required)