Are you a skilled Service-/Data Engineer, who thrives on the challenges of maintaining state-of-the-art machinery? Do you have a passion for delivering exceptional customer service and dream of being part of a company dedicated to making people's lives healthier, safer, and more fulfilling? If so, Olympus invites you to join our vibrant team as a Field Service Engineer for Norway.

Who are we looking for

As a Field Service Engineer, you'll take the lead in planning and overseeing your daily field service activities independently. This is your opportunity to showcase your expertise in installing, maintaining, and repairing a diverse range of Olympus equipment within our medical business unit. Your exceptional customer interaction skills will play a vital role in building partnerships and ensuring customer satisfaction. At Olympus, we embrace diversity and welcome individuals from all walks of life to contribute to a nurturing work environment that values transparency, quality assurance, and service excellence.

Meet the team

You'll have the opportunity to join a highly committed and proficient team of engineers who are organized and experienced. Olympus values diversity, and our team comprises individuals from various backgrounds. Furthermore, we value collaboration highly, which is why a colleague from our team is never left alone. We convene regularly on Teams and phone to discuss daily matters or just share daily experiences, and annually gather for a company kickoff meeting, either in Norway or abroad. Most system training sessions occur in Hamburg, where you will meet field service engineers from various parts of Europe.

Tasks

• Planning and managing daily Field Service activities in Norway
• Installation, preventive maintenance, inspection and repairs of Olympus medical equipment ranging from endoscopic equipment to peripherals
• Close customer interaction and support to strengthen the partnership and increase satisfaction
• Product knowledge and quality assurance
• Training of customers and colleagues
• Knowledge sharing and improving transparency in the team
• Follow up on service agreements and implement Olympus' service concept
• The position requires frequent travel throughout Norway, involving an average of approximately 70 overnight stays per year. Travel will be by both car and air, with assignments in various locations across the country

Requirements

• Diploma in Biomedical Engineering, Service-/Data Electronik or equivalent
• Experience working on-site with hospital equipment is an advantage
• Experience with customer service/support
• Strong communication skills in both Norwegian and English, both verbal and written, allowing you to effectively assist customers in a professional and friendly manner
• Service-minded, flexible and structured work ethics
• Ability to work both independently and collaboratively in a team-oriented setting
• Valid driving license in Norway is a requirement

Benefits

• Competitive base salary + quarterly bonus + overtime reimbursement
• Pension+ health, life and dental insurance
• 5 weeks of yearly holiday
• Company car, laptop, i Pad and phone
• Fitness allowance
• Comprehensive onboarding tailored to your specific role and aligned with Olympus standards

We are actively reviewing applications and encourage you to apply if this opportunity fits your career goals. Our international talent team will assess your submission and get back to you about the next steps.

About Olympus Norway

Olympus Norway is a key player within the Olympus EMEA region. With a dedicated team of over 40 professionals, we are committed to revolutionizing the field of medical procedures. Our primary focus is to collaborate with both public and private healthcare customers in Norway, ensuring that cutting-edge advancements are seamlessly integrated into the healthcare system. With a shared vision, we strive to enhance patient care and contribute to the overall advancement of medical technology in the country.