Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Loud Noises (Equipment/Machinery), Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description

Thermo Fisher Scientific Inc. is a world-class company dedicated to improving the human condition through systems, consumables, and services for researchers. With a commitment to innovation, we enable our customers to make the world healthier, cleaner, and safer. Join us and contribute to our mission!

Job Summary

We are looking for a Field Service Engineer to join our dedicated and driven team. In this position, you will play a crucial role in delivering impeccable technical support and service to our valued customers. You will have the chance to work with advanced technology and make a meaningful impact on our customers' satisfaction.

Key Responsibilities

• Attend customer laboratories for routine PMV’s, repair visits, installations and service meetings as and when required.
• Provide technical support for customers and colleagues
• Undertake fixing, support and repair within the agreed timeframes and at all times ensuring that customers are kept up to date with the progress.
• Complete service reports in CRM and ensure they are completed fully, accurately and in a timely manner.
• Update instruments placed at customer laboratories with software and middleware upgrades as required.
• Provide feedback to global product teams on instrument reliability and quality.
• At all times, ensure that quality and regulatory requirements and company policies are adhered to.
• Participate in service and commercial meetings as and when required.
• Input into the development of training material, support literature and technical guidance for external and internal customers.
• Maintain the required level of product knowledge on instruments and assays to enable our customers to be successful and share that expertise with internal and external customers.
• At all times, strive to live up to the 4I values of Thermo Fisher Scientific.

Minimum Requirements/Qualifications:

• Background in electronics / biotechnology / medical devices / engineering or related
• Previous experience in servicing analytical equipment or equivalent technical experience.
• Customer-focused with strong communication skills and ability to build relationships with customers.
• Strong technical aptitude and problem-solving skills.
• Can-do attitude with the flexibility to manage competing priorities.
• Attention to detail in all aspects of the role.
• Valid Driving License
• Willingness to travel
• Fluency in English – both written and verbal.

What’s in it for you?

• Competitive starting salary plus performance bonus
• Learning and development opportunities with a highly successful, global business.
• Outstanding career and development prospects
• Company pension scheme and other fringe benefits
• Private Health Insurance
• Flexible wellbeing benefits and insurance discounts

If you are an individual with a disability who requires reasonable accommodation to complete any our application process, click here (https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility) for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.