Service Coordinator - Marine & Ports

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Field Service Manager

Your role and responsibilities

Marine & Ports is driving the transition towards a sustainable future. To successfully be the partner our costumers choose to work with, we need to ensure sustainability both in our solutions and in our organization from a business perspective. Our customers increasingly seek solutions that provide greater efficiency, safety and reliability and prepare vessels for operations of today and tomorrow. This makes the transition even more exciting, as this also drives us to constantly challenge our tech-nology, solutions, and the way we operate. ABB Marine & Ports Norway is expanding its team with a new position as Service Coordinator. Your main responsibilities and tasks will be: • Manage customer requirements and customer enquiries. • Close cooperation with Global Technical Support and Field Service Manager to keep service re-quests updated in ABB ticket management system. • Coordinates, plans, schedules and oversees all service jobs and requests with necessary re-sources, spare parts and logistics for site. • Ad hoc problem solving in cooperation with customers, service engineers and technical sup-port engineers. • Create Quotations. • Responsible for on-time invoicing. • Cooperates and coordinates activities with other ABB units and teams to harmonize the ser-vice activities. • Proactively seeking to find better ways of working.

Qualifications for the role

• College / University (Bachelor) / Technical College within Logistics, Supply Chain, Business Ad-ministration or other relevant education.
• Relevant operational experience can compensate for lack of education.
• Experience with resource planning and coordination of service jobs
• Knowledge of ERP system (e.g. SAP)
• Experience from an operational service organization
• Experience from and knowledge from the Marine Service Segment is an advantage
• Must be fluent in both written and verbal English
• Pro-active attitude
• The ability to understand and find practical solutions to problems
• Initiative and cooperative, ability to work both independently and as part of a team
• Ability to perform tasks under pressure

More about us

As your employer, ABB can offer: • Technical and personal challenges in a positive and innovative environment • Informal and good work relations between co-workers and managers • Positive and exciting work environment in a global organization with future career opportuni-ties • Professional growth • Various company benefits We are looking forward to receiving your application letter and CV through the ABB jobportal by the 22nd of September 2024. For any questions regarding the position please contact Øyvind Bergene, phone +47 91390775, or Wenche Låbakk +47 90059656. Please note that in cooperation with Meditor Search we conduct a background screening on all candi-dates that receive an offer of employment in ABB Norway. This to ensure best quality in our recruit-ment process, according with ABBs company policy. We look forward to receiving your application letter (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #My ABBStory