Staria is rapidly expanding in Norway and now we're looking for the first local Service Manager to oversee our customer experience, while also building and leading an internal team of accounting professionals. This opening presents an excellent opportunity to make a meaningful impact by supporting our client´s growth, scaling accounting practices and processes, all while leveraging your leadership skills.


Your journey awaits
In the role as a Service Manager at Staria, you will:

• Build and lead a team of accounting professionals. You'll be responsible for their development and growth, spearhead recruitment efforts to expand the team, and cultivate a supportive environment that aligns with Staria's core values of Collaboration, Courage, and Commitment. While there's currently a small team in place, stepping into the role of Norway's first Service Manager means you'll have the opportunity to build and lead your own team from the ground up.
• Implement our Great Place to Grow strategy, helping your team members shine and grow within Staria. You'll support their growth paths by providing opportunities for taking on new challenges and deepening expertise.
  
• Guide and support team members in accounting matters and client work.
  
• Be responsible for operational team leadership tasks and resourcing, such as planning team vacations, workload management, and time tracking.
  
• Be accountable for customer satisfaction and profitability of your client relationships. You will work with primarily domestic medium-sized to large growth companies, who might also have entities in countries outside of Norway. You will be ensuring a service model following our service standard, including various quality reports, and you take care of customer development. You promote excellent cooperation between Staria and the customer.
  
• Build bridges within Staria across teams and cooperate with our ERP consulting and BI & Planning teams in accordance with the One Staria principle. You make sure that the customer is at the heart of our operations and that they get a comprehensive and high-quality service experience from Staria.
  
Map and actively offer additional solutions to your customers. You are also involved in new customer acquisition in an expert role supporting our sales team.

If you want to get to know more about the everyday life of our accountants please press the link here.


What key attributes will contribute to your success in this role?
For this position, we are looking for candidates who are located primarily in Oslo, where our new office should be in place in August. It would therefore be ideal if the Service Manager could join us by August/September. To succeed in this position, we believe that you have:

• Solid experience in the field of financial administration and a deep understanding of the accounting processes of medium-sized and large companies. Experience in an accounting office environment is a big advantage.
• Experience in customer-responsible tasks, managing customer relationships and monitoring profitability.
• Experience in leading a team. You have the desire and ability to support people on their growth path.
• Enthusiasm to grow and develop with Staria. You are happy to take on challenges and constantly improve your skills, your customers and our organization's operating methods.
• Fluent Norwegian and English language skills.

• Previous experience with ERP systems, preferably Net Suite, is an advantage.

What´s in it for you?
Growth and opportunities: We offer a way to build your career in a fast-growing and successful organization. We are committed to supporting your career development, offering you versatile international paths.
Have fun and feel well: At Staria, you work in a low-hierarchical and relaxed environment where everyone's voice is heard. We do our work with top quality, but at the same time remember to enjoy the journey. For example, the Future Workplaces certification we received for the third year in a row speaks for our excellent employee experience.
Flexibility is an asset: There is more to life than work - and we understand that. We offer flexible working hours and the possibility of remote work, occasionally even from abroad.
Support and team spirit: Starian Service Managers have a strong support network, which includes other Service Managers and Service Directors. Our team has an excellent atmosphere and spirit of helping. The feedback we receive from other Service Managers is very positive – successes and challenges are boldly brought up, and everyone is heard. The People & Culture team supports you in various stages of the employment relationship and leadership matters, and you get process and system support from the Service Management Partner.
Innovation and development: We are a fully electronic accounting firm and a pioneer in technological development. We use the most modern tools and constantly develop our financial processes to be smoother with the help of, for example, robotics and artificial intelligence. Staria's own Chat GPT-based artificial intelligence application Staria Mind helps our experts with daily questions, making work more efficient and effortless.
Versatile benefits: We offer you versatile employment benefits, such as wellness allowance and phone benefit.
Interested in hearing more?
Apply with your resume or Linked In profile in English as soon as possible. We will go through the applications as they come and move forward quickly with suitable candidates. Please apply as soon as possible but no later than Friday, 30th August.

If you have any questions regarding the recruitment process you can reach out to the responsible recruiter at emina.dedeic@staria.com. Please notice that for the GDPR reasons we are able to receive applications only via our recruitment system.
We look forward to hearing from you!

-
Staria empowers growth companies with Global Accounting Services, ERP Consulting, and BI & Planning Solutions. We are dedicated to supporting our customers' growth through our expert advisory services and tailored solutions. As the only company in Europe capable of delivering financial services and solutions to over 40 countries with a single dedicated team, we pride ourselves on our unique position in the market. With a team of over 550 professionals spanning 7 countries, we embody Staria's values of Collaboration, Courage & Commitment. Join us in shaping the future of finance for growth companies.

#LI-Hybrid
#LI-ED