• In Norway, a suite of Windows Servers requires ongoing maintenance, including patching, backups, and ensuring high availability.
• Teledyne adheres to rigorous security standards, with significant efforts dedicated to enhancing these protections further.

• The position will be responsible for onsite IT support for assigned Teledyne FLIR locations working as part of a virtual team to provide customer support, troubleshoot and resolve IT incidents and requests (tickets), and escalate un-resolved tickets and follow up through completion on the tickets.

• The primary workplace is the Hvalstad facility, serving 91 users. This role necessitates full-time office presence. While remote work opportunities exist, they are evaluated and granted on an individual basis.

• Routine visits to our affiliate office in Honefoss, accommodating 100 users, are required, occurring every two weeks.
• Additional international travels may take place, visiting remote locations. Estimated 4 travels per year.

• The position will be responsible for interfacing directly with the Teledyne FLIR employees who have IT problems. This will be done in person, via phone and various forms of written communication (e.g. email, ticketing system and instant messaging).

• The position will be responsible for troubleshooting and resolving all IT “tickets” (i.e. incidents and requests) received from the IT Help Desk. The tickets will be span all areas of IT (e.g. general PC issues, local printer issues, mobile phone requests, system access, application issues, data base issues, server issues, network issues, security issues, virus detection, etc).

• The position will be responsible for escalating IT “tickets” (i.e. incidents and requests) to the appropriate IT team (e.g. IT infrastructure, application team, security team) if he/she is not able to resolve the ticket. During assignment and escalation, the position will be responsible for communicating with both the client and the technical team to which the ticket has been assigned.

• The position will periodically be assigned project work in parallel with support responsibilities. Typical projects could include computer deployments, system implementation support, facility moves, etc.

• Working with budgets and placing orders.
• Ensuring sites meet audit requirements and performing monthly SOX audits.
• We are looking for a driven person who think changes are exiting and understands that IT support is a service role that requires a good hand with the users.

• Computer related Degree/Diploma/Microsoft Certification or equivalent work experience.

• General:
  • Exceptional analytical and methodical troubleshooting abilities.
  • Proficient in English, both verbal and written communication.
  • Proficient in Norwegian, both verbal and written communication.
  • Excellent customer service attributes

• System Administrator:
  • Proficiency in virtualization technologies, specifically v Sphere and Hyper-V.
  • Understanding of networking concepts like VLANs, routing, switching and Wi Fi.
  • Experience with backup systems, preferred Commvault or VEEAM.

• IT Operations:
  • Strong MS Office knowledge, esp. Word, Excel, Outlook 365.
  • Strong Windows 10/11 knowledge.
  • Good Microsoft Active directory knowledge.
    • Understanding of permissions structures in an AD environment.
    • Group Policies.
  • Any experience with Linux is advantageous but not essential, such as deploying and supporting client systems.
  • Good i OS and Android knowledge.
  • Hardware purchases, deployment and maintenance (Dell, SCCM PXE).
  • Printer support.
• Genuine interest in IT and/or any other related subject.