Main Responsibilities
To champion the sales discipline within the team by leading sales effort from the front and by setting an example in term of attitude, organization, effort, and sales technique to fully implement the Hyatt International sales cycle in a structured and coherent manner. To measure, interpret, prioritize and evaluate the effectiveness of acquisition, development and retention activities to re-evaluate programs on an ongoing base to achieve / exceed the objectives as outlined in the Annual Marketing and Business Plan
Maintaining accurate forecasting procedures and monitor how group and room sales are progressing against the forecasted figures. To review the reports compiled by Revenue Manager and discuss strategies, opportunities and threats.
Attend major travel, trade and corporate functions to network and promote the hotel, assist in planning and executing sales trips based on business priorities and ensures comprehensive feedback and analysis to fine tune marketing strategies.
Review and ensure all credit and collection procedures are implemented correctly, and for all sales contracts are based on sound commercial judgement. Ensure that an accurate database is maintained for all term contracts.
Ensure that all team members go through related effective training programs, build a team of multi-skilling, multi-tasking and flexible scheduling by taking an active interest in their welfare and development.
Set individual sales and volume targets for all Sales colleagues, track and review production monthly with each individual. Support staff needs in other divisions based on the hotel priorities and anticipated business levels. To maintain a high standard of personal appearance and hygiene at all times as well as to maintain a good rapport and working relationship with associate in the outlet and all other departments. To carry out any other reasonable duties and responsibilities as assigned by the Director of Sales & Marketing.