Department: Al Sedrah Leasing (Commercial and Real Estate)
Reports to: Leasing Manager
Location: Muscat, Oman
Job Purpose:
The Real Estate Sales and Collections Executive is responsible for managing leasing and sales transactions for a portfolio of commercial units, warehouses, villas, flats, and apartments under Al Sedrah Leasing. This role involves property viewings, client relationship management, negotiation of lease and sales terms, and ensuring timely payment collections. The Real Estate Sales and Collections Executive also coordinates with internal teams to address client needs and ensure maintenance follow-ups for properties.
Key Responsibilities:
1. Sales and Leasing:

• Property Viewings: Conduct property viewings for prospective tenants or buyers across various types of properties, including commercial units, warehouses, villas, flats, and apartments.
• Leasing/Sales Transactions: Facilitate the entire process of leasing and selling properties, from initial inquiry to signing agreements.
• Negotiation: Negotiate lease and sales terms with clients to achieve favorable agreements for both parties.
• Client Follow-Up: Follow up with potential tenants and buyers to ensure smooth communication throughout the transaction process.

2. Client Relationship Management:

• Customer Support: Handle customer inquiries related to property availability, pricing, and terms, providing timely and accurate information.
• Complaint Resolution: Address customer complaints related to leasing, sales, property conditions, or other concerns, working to resolve issues efficiently.
• Client Retention: Develop and maintain strong relationships with tenants, buyers, and investors to encourage renewals, future transactions, and positive referrals.

3. Collections Management:

• Payment Oversight: Oversee the collection process for all properties, ensuring that payments are made on time for leases and sales.
• Delinquency Follow-Up: Proactively follow up with clients on overdue payments and address any issues related to collections.
• Accounts Management: Work closely with the finance team to manage payment schedules and ensure accurate documentation of all transactions.

4. Maintenance Coordination:

• Follow-Up with Maintenance: Coordinate with the maintenance team to address any property maintenance requests or issues raised by tenants.
• Property Condition Monitoring: Ensure properties are well-maintained and in excellent condition for viewings and tenant satisfaction.

5. Documentation and Collaboration:

• Internal Coordination: Collaborate with the back-end administrative team to prepare leasing and sales agreements, ensuring all documentation is completed and in compliance with legal standards.
• Reporting: Provide regular updates to the Leasing Manager and management on leasing and sales activity, collection status, and any customer concerns or operational challenges.

Key Skills and Competencies:

• Sales and Negotiation Skills: Strong ability to close sales and leasing deals with effective negotiation techniques.
• Customer Service: Excellent client relationship management with the ability to handle queries, complaints, and concerns professionally.
• Collections Expertise: Familiarity with collection processes and the ability to ensure timely payments.
• Attention to Detail: Strong organizational skills and attention to detail in managing contracts, payments, and property records.
• Communication Skills: Effective verbal and written communication in both English and Arabic (preferred).
• Team Collaboration: Ability to work closely with internal teams, including finance, maintenance, and administration, to ensure smooth operations.

Job Type: Full-time