We are seeking a dedicated and skilled Retail Sales & Operations Supervisor to oversee our operations and sales activities across our branches in Oman. This role will play a key part in driving sales, improving operational efficiency, and fostering a motivated, high-performing sales team.
Position Overview:
As the Retail Sales & Operations Supervisor, you will oversee daily, weekly, and monthly sales operations, ensuring that all processes align with company standards. You’ll act as a leader to the branch sales teams, resolving operational challenges, implementing schedules, and supporting team leaders in reaching their potential. The role requires a skilled problem-solver who can effectively work under pressure and has in-depth knowledge of the Oman market, especially within the fragrance or retail sector.
The ideal candidate is a proactive team leader with a strong background in retail operations, sales, and market dynamics in Oman.
Key Responsibilities:
ü Sales Management:

• Drive and manage sales performance across branches to meet or exceed established targets.
• Monitor individual and branch-level sales, and implement strategies to improve sales metrics.
• Identify sales trends, optimize product placement, and work with the merchandising team to increase visibility of high-potential products.
• Conduct weekly and monthly reviews of sales reports to track progress, evaluate performance, and make informed decisions for improvement.

ü Operational Oversight:

• Ensure that all retail operations adhere to company policies and procedures.
• Oversee branch operations to maintain a high standard of service, cleanliness, and product presentation.
• Address and resolve day-to-day operational challenges faced by the branches, providing hands-on solutions when needed.
• Regularly assess operational workflows to identify opportunities for efficiency improvements.

ü Task Scheduling & Performance Monitoring:

• Develop and manage daily, weekly, and monthly task schedules for all branch teams, ensuring alignment with overall company goals.
• Prioritize tasks based on urgency and importance, and adjust schedules as needed to address real-time challenges.
• Conduct regular performance evaluations to assess team productivity and compliance with task schedules.
• Use task management tools or software to track progress and ensure completion of all scheduled activities.

ü Team Leadership & Development:

• Lead, motivate, and mentor branch sales teams to foster a high-performance culture.
• Act as a support figure for team leaders, guiding them in addressing team-related issues and motivating team members.
• Conduct regular training sessions to improve team members' product knowledge, customer service skills, and sales techniques.
• Develop and implement team-building activities to promote unity and collaboration within branches.

ü Problem Solving & Decision Making:

• Act as the main point of contact for addressing any operational issues that impact sales and customer satisfaction.
• Respond to and resolve customer complaints and issues escalated by branch teams in a timely manner.
• Make informed decisions to adapt to market changes, customer demands, or unexpected challenges.

ü Market Analysis & Strategy Development:

• Maintain an up-to-date understanding of the Oman retail market and trends that impact the business.
• Analyze competitor activities and customer preferences to recommend adjustments to sales and marketing strategies.
• Collaborate with management to develop strategies to capitalize on emerging market opportunities.
• Provide insights and feedback to enhance product offerings based on market and customer demands.

Qualifications and Skills:

• Experience:
• Minimum 3-5 years of experience in sales and operations within the retail industry, preferably in Oman.
• Proven experience in managing teams, preferably within a multi-branch setup.
• Technical Skills:
• Proficient in sales management and task scheduling tools.
• Ability to interpret sales data and operational reports to drive improvements.
• Market Knowledge:
• Comprehensive understanding of the Oman retail market, customer preferences, and competitive landscape.

· Soft Skills:

• Strong leadership abilities with a track record of motivating and leading teams.
• Excellent problem-solving skills, especially in high-pressure situations.
• Exceptional communication skills for effective interaction with teams, customers, and management.
• Adaptability and resilience to handle the dynamic retail environment.
• Personal Attributes:
• Detail-oriented, with a focus on maintaining high standards across all branches.
• Customer-centric, with a commitment to delivering outstanding service.
• Driven and results-oriented, with a passion for exceeding sales targets.
• Benefits:
• Competitive salary based on experience and market standards.
• Performance-based bonuses and incentives.
• Opportunities for career growth within the company.
• Comprehensive health and wellness benefits.

Job Type: Full-time
Pay: RO300.000 - RO500.000 per month