Pakistan Job Openings
CBRE
Assistant Facilities Manager | Karachi
Karāchi
FULL TIME
October 23, 2024
Assistant Facilities Manager | Karachi
Job ID
190489
Posted
23-Oct-2024
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Karachi - Sindh - Pakistan
Key Tasks:
- Building relationships with both internal and external customers including the building landlord, partners and vendors to ensure the best Client experience
- Day-to-day site management activities including site functionality, escalation management, planning and Client satisfaction
- Managing Building Management Systems, managing Preventative Planned Maintenance schedules in the CMMS system defined, Environmental Health and Safety and Quality Compliance, etc. as required
- Working in accordance with health and safety measures and promoting best practice amongst colleagues, contractors and vendors at all times
- Managing and reviewing health and safety documentation to ensure compliance and safety on site with recommendation and implementation in alignment with CBRE and GSK QHSE Leads
- Ensure company and client policies and procedures are adhered to consistently including statutory compliance and standard operating procedures for activities in scope
- Communicating efficiently to keep the Client and management team informed of any elevated risks or events, as necessary
- Managing budget and spend ensuring alignment with CBRE and GSK policies and procedure i.e., closure of business reviews, leading P&L, liaising with the Contract Support/FC to map the budget vs spent tracker
- Delivery or delegation of service requests to ensure all requests are actioned within the agreed timeframe meeting Key Performance Indicators and Service Level Agreements
- Ensuring office housekeeping and cleanliness is delivered to the highest standard, working closely with cleaning vendors, monitoring works and conducting audits
- Preparation and delivery of monthly Contract and Business Unit Reviews
- Ad-hoc reporting as requested by the account
- Collaboration with external project managers in relation with facilities projects and fitouts on site
- Managing the Facilities team (if applicable), managing team’s objectives, goals and growth
- Supervising and monitoring team’s day to day work
- Providing event support and event space set up which may include light lifting
- Enabling and promoting engagement at site with support to any additional services in alignment with the agreed SOW.
- Act as the local point of contact/liaison for external contractors and consultants, monitor contractors' on-site activities and report on inappropriate Health and safety arrangements.
- Preparing and reporting the gaps identified in day-to-day operational activities (covering all soft and hard services)
- Leading the GAP analysis of the sites with the preparation of reports for the Facility Manager
- Preparing and maintaining the asset reports for all equipment and assets installed at the client site
- Responsible for preparing detailed reporting of the shortcomings on Daily/Weekly/Monthly basis and reporting it back to the reporting Manager
- Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons provides appropriate assistance and makes appropriate notifications according to operating procedures.
- Formulation of on-need SOPs with the approval of CBRE and GSK Local leadership to ensure transparency and service compliances.
Success Measures
- Achievement of Business Unit / Contract KPIs in line with business requirements.
- Customer Management Report accurate and timely
- Deep knowledge of Contract specifics. Change Requests are processed accurate and timely
- Client satisfaction, as Voice of Customer or any other CBRE Client Survey. No escalations
Education:
- Business Graduate / engineering qualification will be preferred
Experience:
- 3-5 years’ direct facilities Management experience
Skills:
- Fluent in English and local language
- Social skills to be able to follow up and maintain relationships
- Open to new ways of working to challenge inefficiencies
- IT Skills to achieve key tasks and give the business a sound reporting base.
- Superior written and verbal communication skills with strong oral presentation skills.
- Capable of working in a matrix environment.
- Must have some financial knowledge and understanding of financial models
- Administrative skills in managing facility related activities covering technical services and non-technical services
- Ability to comprehend, analyse, and interpret complex documents.
- People management to facilitate the client and CBRE team
Circumstances:
- On a daily basis - working on site The role will be 5-day week Monday to Friday (On occasion, it may be required to work weekends or bank holidays, this will be arranged in advance)
Core Competencies:
- Customer Service
- Communication
- Integrity
- Attention to Detail
- Financial skills
- People Skills
- Admin/Facility Competencies
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