Pakistan Job Openings
Pakistan National Youth (PNY Group of Companies)
Call Centre Agent - Female
Lahore
FULL TIME
September 7, 2024
Location: Arfa Tower
Job Type: Full-Time/Part-Time
Job Summary:
We are seeking a dedicated and empathetic Customer Care Representative to join our team. As a Customer Care Representative, you will be the first point of contact for our customers, providing exceptional service and support. Your role will involve addressing inquiries, resolving issues, and ensuring a positive customer experience. We are looking for a candidate who is passionate about helping others and can communicate effectively in a fast-paced environment.
Key Responsibilities:
- Customer Interaction: Respond to customer inquiries via phone, email, chat, or in-person with a friendly and professional demeanor.
- Issue Resolution: Identify customer needs and provide solutions to resolve their concerns or escalate issues to the appropriate department.
- Product Knowledge: Maintain a thorough understanding of our products and services to assist customers effectively.
- Documentation: Accurately record customer interactions and transactions in the company's CRM system.
- Feedback: Collect and communicate customer feedback to help improve products, services, and customer satisfaction.
- Team Collaboration: Work closely with team members and other departments to ensure seamless customer service.
- Education: High school diploma or equivalent; a bachelor's degree is a plus.
- Experience: Previous experience in customer service or a related field is preferred.
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving: Strong ability to think critically and solve problems efficiently.
- Empathy: Ability to understand and empathize with customers' needs.
- Technical Skills: Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Multitasking: Ability to handle multiple customer interactions simultaneously in a fast-paced environment.
- Professionalism: Maintain a professional appearance and demeanor.
- Patience: Ability to remain calm and patient when dealing with challenging situations.
- Positive Attitude: A positive and upbeat attitude that reflects the company’s values and culture.
- Adaptability: Willingness to learn and adapt to new processes and technologies.
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Ongoing training and professional development opportunities.
- A supportive and inclusive work environment.
Pay: Rs25,000.00 - Rs35,000.00 per month
New Job Alerts
House of Business Machines Private Limited
Sales Officer Lahore & Islamabad
Islamabad
FULL TIME
November 20, 2024
View Job Description
Flora Food Group
Assistant Manager – Financial Reporting & Controls
Karāchi
November 20, 2024
View Job DescriptionACE Money Transfer
Talent Acquisition Specialist
Khāriān
FULL TIME
November 20, 2024
View Job DescriptionLooking for similar job?
United Nations Pakistan
Call For Application- International Consultant - Advisory services on CBI
August 31, 2024
View Job Description
United Nations Pakistan
Call For Application-CRA-North International Consultant -Report Writer
August 31, 2024
View Job Description
UN
Call For Application- International Consultant - Advisory services on CBI
August 31, 2024
View Job Description
UN
Call For Application-CRA-North International Consultant -Report Writer
August 31, 2024
View Job DescriptionGlobal Nexus Solutions
Call Center Agent (UAE Campaign)
Lahore
FULL TIME
August 30, 2024
View Job DescriptionOak Street Technologies
Call Center Representatives
Islamabad
FULL TIME
August 30, 2024
View Job DescriptionSee What’s New: Pakistan National Youth (PNY Group of Companies) Job Opportunities
Pakistan National Youth (PNY Group of Companies)
Internet Media Marketing Executive (Male)
Lahore
FULL TIME
November 14, 2024
View Job DescriptionPakistan National Youth (PNY Group of Companies)
Marketing Manager (Male)
Lahore
FULL TIME
November 8, 2024
View Job DescriptionPakistan National Youth (PNY Group of Companies)
Accountant Cum Admin
Rāwalpindi
FULL TIME
November 5, 2024
View Job DescriptionPakistan National Youth (PNY Group of Companies)
Video Editor
Lahore
FULL TIME
November 4, 2024
View Job DescriptionPakistan National Youth (PNY Group of Companies)
Video Editor
Lahore
FULL TIME
November 4, 2024
View Job DescriptionNew Job Alerts
House of Business Machines Private Limited
Sales Officer Lahore & Islamabad
Islamabad
FULL TIME
November 20, 2024
View Job Description
Flora Food Group
Assistant Manager – Financial Reporting & Controls
Karāchi
November 20, 2024
View Job DescriptionACE Money Transfer
Talent Acquisition Specialist
Khāriān
FULL TIME
November 20, 2024
View Job Description