Reorg
Reorg is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Reorg to make better, faster, and more confident decisions in pace with the fast-moving credit markets. For more information, visit: www.reorg.com
Working at Reorg
Reorg hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that's as high-performing as it is human. Among other perks, Reorg employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices, and much more.

Role

This role will reside in the Customer Success team and report up into the Customer Support Manager and will
be based in Pakistan. The successful candidate will quality for an annual bonus. The role holder will work
closely with the rest of the Sales organization, the Customer Success team and Marketing teams to provide
great overall support in all areas to the client.
Main Responsibilities
 Responsible for overall day to day management and support of clients assigned to them that are on
autorenewal contracts
 Manage all questions and queries from these clients, which will be wide ranging in nature. These will
generally relate to the services the client takes, user access, training, content queries, etc
 Ensure regular client contact touchpoints are all achieved based on the goals set – at least one call every
2 months and response to emails in the same working day
 The ability to think commercially about the relationships they build with clients and identify any potential
cross-sell sales opportunities
 Ensure a high level of client retention and minimize cancellations of services from clients.
 To collaborate with the other areas of the Commercial team – Sales, Customer Success, Marketing and
Commercial Operations to ensure great client service and good process is followed
 Coordinate with Reorg's product team to identify opportunities for product and platform enhancements
by providing feedback from these clients into our "troops feedback" Slack channel
Knowledge & Experience
 A background in Customer service/support and providing exceptional service to clients
 Proven ability to think commercially about the interaction with the client and identify future sales
opportunities and new areas of need for the client
 Can bring a positive attitude and stays organized in a fast paced, high growth and ever-changing
environment
 Ability to build strong working relationships of value with clients and key stakeholders internally
 Good communication skills – verbal and over email

• Experience in using Salesforce to review and log client interaction and track activity is preferred
• Self-motivated with high energy and a willingness to learn and adapt
• Good organization and structure around time/task management

Requirements:
 Previous experience in a similar role with similar areas of responsibility

Equal Employment Opportunity
Reorg is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.