Pakistan Job Openings

Infocab ltd

Customer Service Representative

Islamabad

FULL TIME

November 1, 2024

We are a UK-based taxi firm OPERATING FROM E11-2 ISLAMABAD that has expanded some of our operations to Pakistan . We are seeking a full-time (CSR) who has experience of dealing with UK clients / cab dispatching and booking. Familiarity with Icabbi will be a plus.
Responsibilities:
  • Answering incoming telephone calls.
  • Consistently delivering professional customer service.
  • Providing accurate quotations to customers.
  • Allocating bookings to drivers based on time frames and driver locations.
  • Handling customer complaints efficiently.
  • Addressing queries from customers, drivers, and dispatch.
Key Competencies Required:
  • Experience with ICABBI Preferred
  • Professional telephone demeanor.
  • Exceptional customer service skills.
  • Strong planning and written communication abilities.
  • Ability to interact with various levels of personnel.
  • Capability to plan ahead and work under pressure.
  • Flexibility to work rotating shifts.
  • Excellent communication skills.
  • Ability to remain calm under pressure.
Behavioral Traits:
  • Self-motivated.
  • Flexible work ethic with a courteous manner.
  • Willingness to work flexible shifts, including weekends.
What We Offer:
  • Direct employment with the company.
  • Competitive salary.
  • Opportunities for financial and professional growth.
  • Stable and secure employment.
  • A friendly and supportive work environment.
  • THE OFFERED PACKAGE DEPENDS UPON EXPERIENCE AND PERFORMANCE
Experience:
  • Individuals with 1-2 years of relevant experience are encouraged to apply.
Language:
  • Proficiency in British English is preferred.
Work Schedule:
  • Day Shift
  • Minimum 9-hour shifts
Salary:
  • Rs. 60,000.00 - Rs. 90,000.00 per month, plus overtime.
Location:
  • Islamabad near E11
Job Type: Full-time
Pay: Rs. 60,000.00 - Rs. 90,000.00 per month
Location: Islamabad
Commute/Relocate: Must be able to reliably commute or plan to relocate before starting work (preferred).
Job Type: Full-time
Pay: Rs70,000.00 - Rs90,000.00 per month
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