At Livedin, we recognize a persistent gap within the short-term hosting experience. While Online Travel Agencies (OTAs) have successfully addressed distribution challenges, the essence of the short-term hosting experience remains flawed due to a lack of expertise, skills, and streamlined systems. Our mission is to revolutionize this landscape using transformative technology. By leveraging cutting-edge AI tools alongside automation and expert services, we aim to optimize every facet of short-term rental management. Our primary focus is to empower hosts to deliver exceptional guest experiences seamlessly.
With backing from international venture capital firms, we're poised to disrupt the market and redefine the hosting experience. Currently launching in Saudi Arabia/GCC, we're committed to elevating the standards of short-term accommodations in the region and beyond
Your Impact:
As a Customer Service Agent fluent in Arabic, you will be a vital part of our customer service team, handling inbound and outbound calls primarily in Arabic and English. You'll provide excellent service, address customer inquiries and concerns, and ensure a positive customer experience. Proficiency in CRM systems, OTA management, query resolution, ticketing, and tracking will be integral to your daily operations.
Your Daily Responsibilities:

• Handle inbound and outbound calls in Arabic, assisting customers with inquiries, bookings, and issue resolution.
• Utilize CRM systems, OTA platforms, and other tools to manage customer interactions and details efficiently.
• Deliver exceptional customer service while maintaining professionalism and a positive attitude.
• Ensure accurate and timely recording of customer interactions and details.
• Address customer complaints and escalate complex issues to the appropriate department for resolution.
• Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers.

Your Expertise:

• Fluency in Arabic is a must.
• Strong verbal and written communication skills.
• Previous experience in a customer service or call center role is advantageous.
• Ability to handle a high volume of calls while maintaining quality service.
• Proficiency in CRM systems, OTA management, query resolution, ticketing, and tracking.
• Positive and proactive attitude with excellent problem-solving skills.

Join Our Vision
Join us at Livedin as we redefine the future of short-term accommodations. If you're passionate and have the ability of attention to detail and the ability to work collaboratively with a team, we invite you to apply and be part of our exciting journey.
Location and Benefits
This position is based in Karachi, Pakistan, and offers competitive compensation, bonuses, equity, benefits, and Employee Travel Credits.
At Livedin, we value diversity and inclusion. We encourage candidates from all backgrounds and abilities to apply.
Join us in reshaping the world of short-term rentals at Livedin!
Job Type: Full-time
Pay: Rs80,000.00 - Rs100,000.00 per month