Job description Customer Service Representative (CSR) - Remote
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities:

• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents. · Demonstrate empathy and patience towards customer concerns and needs.
• Collect and utilize customer feedback to enhance products, services, and overall customer experience

Requirements and skills:

• Proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with software systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Spanish (Preferred)
• Attention to detail is essential.

Qualifications:
· Graduate/Higher Education or specialized training in areas such as communication, business, or Customer Service.
· 2 to 5 years of experience in customer service.
· Sales experience is a plus.
Job Type: Full-time

• Monday to Friday
• Night shift
• Work from home

Application Question(s):

• Are you available for an immediate joining?

Experience:

• Customer Service Representative: 2 years (Required)
• Sales: 2 years (Required)
• US market: 2 years (Required)

Language:

• Spanish (Preferred)

Work Location: Remote
Job Type: Full-time
Pay: From Rs20,000.00 per month
Work Location: Remote