Pakistan Job Openings

ibex. Pakistan

Customer Service Specialist

Karāchi

FULL TIME

October 22, 2024

Company Description ibex provides BPO, digital marketing, online acquisition technology, and customer engagement solutions. We support our clients in acquiring, engaging, and retaining customers through our global CX delivery centers. ibex operates 34 operations facilities worldwide and leverages its diverse team of over 35,000 to manage nearly 200 million critical customer interactions annually for companies across various industries such as retail, e-commerce, healthcare, fintech, utilities, and logistics. To learn more, visit our website at talentibex.com and connect with us in the digital world. Role Description This is a full-time on-site Customer Service Specialist role located in Karachi. As a Customer Service Specialist, you will be responsible for providing excellent customer service by responding efficiently and accurately to customer inquiries, meeting service level agreements, troubleshooting product and service issues, and performing administrative tasks related to customer accounts. You will work with cross-functional teams to ensure customer satisfaction and identify opportunities for process improvement. Qualifications • Excellent verbal and written communication skills in English and Urdu • Ability to empathetically handle customer inquiries and complaints while maintaining a positive attitude • Strong problem-solving and critical thinking skills • Excellent multitasking and time-management skills • Ability to navigate multiple systems and accurately document customer interactions • Strong attention to detail and accuracy • Basic computer skills and familiarity with Microsoft Office and Google • Previous customer service experience is a plus
Job Type: Full-time
Pay: Rs90,000.00 - Rs100,000.00 per month
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