About Hugo Bank:
Hugo Bank, a pioneer in cloud-native digital banking based in Pakistan, is seeking a Technology Operations Manager to oversee the smooth operation of its AWS infrastructure and managed technology services. As a subsidiary of a renowned Singapore-based consortium, we are at the forefront of financial innovation, delivering cutting-edge solutions while fostering sustainable growth.
This role is pivotal in ensuring the reliability, security, and compliance of our technology infrastructure, enabling seamless banking operations and excellent customer experiences.
Responsibilities:

• Perform a variety of tasks and initiatives that contribute to the successful operation of our department and the organization as a whole.
• Collaborate with team members to effectively execute projects, ensuring that all deadlines and quality standards are met or exceeded.
• Conduct thorough research and analysis to provide insightful recommendations and support decision-making processes.
• Engage regularly with stakeholders to gather feedback, address concerns, and keep them informed about project progress.
• Maintain and update documentation and reports to reflect current projects and initiatives while ensuring accessibility for future reference.
• Participate in team meetings and brainstorming sessions to foster a creative and productive working environment.
• Continuously seek opportunities for process improvements and efficiency gains, leveraging best practices and innovative solutions.

• Manage the AWS cloud infrastructure to ensure seamless operations, scalability, cost efficiency, and robust security.
• Ensure SLAs and performance metrics are met across all managed services and vendors.
• Act as the primary liaison with regulators and vendors, ensuring regulatory compliance and timely issue resolution.
• Monitor infrastructure performance, identify potential issues, and implement preventive measures to ensure high availability.
• Collaborate with engineering and product teams to align technology operations with business goals and support new deployments.
• Oversee incident management processes, ensuring rapid resolution and minimal impact on business operations.
• Develop and maintain operational procedures and documentation, including system configurations, security protocols, and troubleshooting guides.
• Coordinate with internal and external stakeholders for audits and compliance activities, ensuring timely closure of findings.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 8+ years of experience in technology operations, IT service management, or cloud infrastructure management, preferably in financial services or fintech.
• Expertise in managing AWS cloud infrastructure and other cloud-native platforms.
• Strong knowledge of ITSM, incident management, and monitoring tools.
• Familiarity with regulatory standards such as GDPR, PCI DSS, or SBP guidelines.
• Proven ability to manage vendor relationships and ensure SLA adherence.
• Excellent problem-solving, leadership, and communication skills.
• Certifications in AWS, ITIL, or related disciplines are highly desirable.

Benefits

• Private Health Insurance
• Training & Development