Pakistan Job Openings
PepsiCo
DMO AMESA Pakistan
Lahore
October 10, 2024
Overview:
Responsibilities:
Qualifications:
The purpose of the role is to:
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Serve as an expert within DMO with knowledge of the master data OTC, MTD, PTP/RTR processes, including the market's specifics, systems, language (if needed), etc.
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Plays a key role in building and growing the DMO team in the responsible market as a market DMO OTC, MTD, PTP/RTR champion
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This role is accountable for closely collaborating with the GBS DMO OTC, MTD, PTP/RTR and business team to support the E2E master data management processes (OTC, PTP/RTR, MTD)
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Identify opportunities for process optimization and automation within the master data OTC , MTD, PTP/RTR processes to improve operational efficiency and reduce manual efforts
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Drive continuous improvement initiatives to enhance data quality, streamline processes, and optimise the master data OTC process cycle
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Ensure the integrity and accuracy of data within the master data OTC, MTD, PTP/RTR processes, with a focus on core master data objects (Supp^lier, material, bank, customer, customer hierarchy) and supplementary data if it's in a scope
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Drive the master data quality agenda through GBS execution and business engagement
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Drive operational effectiveness through GBS capabilities
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Increase master data culture through business and GBS training
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Support the DMO GBS team on specific issues related to the OTC process
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Communicate with other DMO domain champions across different markets and business functions to drive the data management processes continuous improvement based on global/sector/local business needs
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Support business projects from a DMO side (data analysis, data cleansing, data requirements identification, change management, etc.)
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Work together with the other DMO sector teams to identify best practices and implement them to standardize and harmonize processes across the sector
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Support key business stakeholders in data related activities (e.g., definition of local DQ rules, issue resolution and escalation, WF initiation, block/unblock processes, structural data changes in system)
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Support the review of Service Now tickets and assign to the proper channels for resolution (WF tickets to be sent to CC WF team, non-WF tickets to be resolved by Champions)
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Communicate business priorities to CC Service Delivery team
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Identify and propose process improvement opportunities to optimize the E2E DMO processes in their respective capability and market
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Guide champions and Service Delivery team on resolution on complex data issues/requests (e.g., critical incidences, business stopper issues, cross-domain issues)
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Analyze target compliance of DMO performance metrics (SLAs, OLAs, DQ, KPIs) for their specific capability and market and coordinate issue resolution
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Support CC Data Quality team on mitigation of DQ issues through business engagement
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Support local cross-functional projects with an impact on master data across their assigned capability and market (e.g., data extraction, data cleansing, data enrichment working jointly with business partners)
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Participate in global/sector projects with an impact on master data across their assigned capability and market (e.g., MDM process design, coordinate UAT with CC, BRF and DQ rules requirements)
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Collaborate with CC KM/ESM/PEX team to ensure alignment with overall control objectives; support with external and internal audits
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Support execution of GCS/SOX controls activities in their assigned processes as defined in RCM*
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Participate in external and internal audit reviews and risk assessment sessions to present and explain the master data management process
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Ensure that Service Delivery team is properly trained to execute daily DMO operation and coordinate the Service Delivery team members certifications processes
Qualifications:
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+5 years of master data management or related experience, especially in material/product, customer and vendor data domain
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Bachelor degree or equivalent international qualification
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Experience in Fast Moving Consumer Goods Companies preferred
Skills, Abilities, Knowledge:
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Proficient in basic Microsoft applications (Excel, Word, Power Point, Visio, Outlook and other)
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Ability to understand complex functional and IT requirements, and ability to identify and offer multiple solution options and recommend best solution
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Extensive knowledge and experience in the following tools, disciplines, and processes: Microsoft Visual Studio Team Services (MS VSTS), MS 365 Dynamics, MS Power Platform (Apps, Automate, etc.), SAP, SAP WF
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Good communication skills to communicate with customers, team members, vendors, and management
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Ability to speak and write in English and fluency in Urdu language
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