Job Title: Female Customer Service Representative (Call Center Agent)
Location: Maulana Shaukat Ali Road, Faisal Town Lahore
Company Overview:
Venus Aesthetics is a leading chain of aesthetic clinics dedicated to providing advanced skincare, beauty, and wellness solutions across Pakistan. With a commitment to excellence and innovation, Venus Aesthetics offers a wide range of services including laser hair removal, skin rejuvenation, body contouring, and cosmetic dermatology. We prioritize delivering exceptional customer service and ensuring our clients receive the highest standard of care.
Position Overview:
We are seeking dedicated and enthusiastic Female Customer Service Representatives to join our call center team. As a Customer Service Representative, you will be responsible for handling incoming calls from clients, providing information about our services, resolving inquiries and concerns, scheduling appointments, and ensuring a positive customer experience.
Responsibilities:

• Answer incoming calls promptly and professionally
• Provide accurate information about our services, promotions, and clinic locations
• Assist clients with scheduling appointments and managing their accounts
• Resolve customer inquiries and concerns in a timely and effective manner
• Follow communication scripts and guidelines to ensure consistency and quality of service
• Document all customer interactions and maintain accurate records
• Collaborate with team members and other departments to resolve complex issues
• Meet and exceed performance targets for call quality, customer satisfaction, and productivity

Requirements:

• Previous experience in a customer service or call center role preferred
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Proficiency in using computer software and applications
• Flexibility to work rotating shifts, including evenings and weekends
• High school diploma or equivalent

How to Apply:
Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in joining our team as a Customer Service Representative.
Job Type: Full-time
Application Question(s):

• Do you have prior experience working in a call center?