Pakistan Job Openings
Multinet Pakistan Private Limited
Online Technical Support Engineer
Karāchi
FULL TIME
October 17, 2024
- To Troubleshoot and resolve customer problems on Multinet products and solutions.
- Maintain high customer satisfaction throughout the process from the first call to complete problem resolution and provide ticket number for future reference.
- Must be well–organized, able to work with minimum supervision, and able to interact professionally with customers.
- Must have the ability to manage customer expectations, prioritize work while multitasking.
- Provide technical support on phone for Support/Service requests. Provide phone assistance to our customers on the provision of customer services.
- Entertain the customer queries and provide direct technical support to the customer base on the operation, troubleshooting, installation of CPE (customer premises equipment) and other products.
- Respond to customer (internal and external) inquiries concerning customer complaints (Support / Service) request and improves the overall functionality of provided services and related CPE (vendor equipment).
- To document and log all customer contacts/ queries into the support database.
- Prepare and deliver documentation of problem description and findings to appropriate escalation point. (Example: Log complaints highlight and escalate to concern).
- Take ownership of and solve increasingly complex customer issues in line with support process and policy and ensuring customer satisfaction.
- Call handling: log and qualify issues, priorities severity, identify and communicate action plan.
- Diagnosis: analyze the issue, using sophisticated tools, own knowledge, and where appropriate liaise with others to identify the cause and solution for the issue.
- Solution: communicate the solution to the client and Multinet team and agree on an action plan.
- Complain ticket assign to different departments.
- Technical Degree B.E/B.S in Telecom/Electronics/Computer Science.
- Ability to work under pressure in a fast pace work environment.
- Ability to solve issues and maintain positive relationships with clients and teams.
- Ability to effectively manage time, establishes priorities and handles multiple tasks.
- Ability to get along with others, be punctual, and follow instructions.
- Ability to follow company policies and procedures.
Pay: Up to Rs50,000.00 per month
Work Location: In person
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