Pakistan Job Openings

Afiniti

Senior Analyst, Client Data Services

Karāchi

August 21, 2024

About Afiniti

At Afiniti, we are a leading provider of artificial intelligence technology that elevates the customer experience by making moments of human connection more valuable. Our mission is rooted in a simple yet powerful idea: understanding patterns of human behavior enables us to predict how people will interact and create meaningful connections.

Using our patented AI technology, we revolutionize the contact center industry by pairing customers with the most compatible contact center agents. By doing so, we enhance the entire customer journey, resulting in exceptional experiences and improved outcomes for all parties involved.

Our transformative technology has generated billions of dollars in incremental value for our esteemed clients, which include Fortune 500 companies across diverse industries such as financial services, telecommunications, travel, and hospitality. We take pride in our global reach and impact, with our solutions being leveraged by organizations around the world.

To learn more about Afiniti and the groundbreaking work we do, visit www.afiniti.com.

About the role

Senior Analyst, Client Data Services - Pakistan

Working within the regions Client Data Services team, you will be a key member who enjoys rolling up their sleeves to solve complex business questions through data. You will be the main support to the Client Data Manager/Director, and will be working with the client during the customer life cycle. You will be responsible for analysis and reporting, helping the supporting data team stay organized, helping to constantly update our client and internal documentation and ensuring all tasks and responsibilities are tracked across all accounts.

We are looking for Senior Analyst CDS and the individual (She/he) will work on a daily basis with the Senior Manager/Director who will lead his/her on priorities and supervised his/her work.

Key Responsibilities

Support the Director and CDS team to drive the business agenda, successfully delivering on business and CDS goals
Liaise with internal and client stakeholders, including senior and executive level, to communicate data requirements and help secure relevant data assets
Able to drive successful completion of reporting, data/client scoping and analytic deliverables
Ensures quality and reliability of data obtained from clients, ensuring it contains analytics and modelling capabilities
Responsible for performance reporting on client accounts
Manage requests for performance results, provide drill down on results and conduct custom analysis
Fulfilment of requests for analytics and performance queries from internal & external clients
Ensure correct client accounts monthly billing procedure is followed and invoicing is accurate and timely
Drives analysis and reporting in support of financial objectives and targets on client accounts
Reconcile data (internally and with the client). Reconcile data and procedure with internal teams
Drive new business opportunities through seeking new data access in collaboration with client and internal teams
Document data joining procedures (collaborate with and audit procedures from AI team) for new installations and expansions. Secure client to agree to procedure.
Ensure data integrity on review of historical data
Confirm that AI team is able to optimize the performance metric desired by the client and that the data provided by the client is sufficient (completeness and usability)
Define data validation reports to be shared with client
Prepare succinct, clear, and easy to follow documents that summarize findings and insights
Perform other duties as assigned

Minimum Qualifications

Bachelors degree in Computer Science/ Mathematics/ Economics/ Statistics/
At least 4-5 years of working experience as data analyst.
Preferably prior work experience in a data-rich environment with data mining techniques and predictive analytics.

Preferred Qualifications

4-5 years of working experience as a data analyst
Expert knowledge of SQL; R and Python would be beneficial
Experience with business analysis, being able to correlate the client’s business process to the acquired data feeds
The ability to manage clients and internal stakeholders’ expectations
The ability to convey complex mathematical concepts in meaningful way
The ability to work independently and in a team environment
The ability to work effectively across functions, levels and disciplines
Strong MS Office Suite skills – particularly Word, Excel, and Power Point
Basic knowledge and understanding of statistical concepts
Strong problems solving and critical thinking skills

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