Pakistan Job Openings

PakWheels

Service Advisor - Lahore

Lahore

September 17, 2024

Job Responsibilities
  • Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
  • Updating customers with progress on their vehicle, as well as authorizing additional work and making follow-up calls.
  • Liaising with the Workshop, Parts department to ensure customers vehicles are ready on time.
  • Consulting with technicians about needed repairs and alternatives that can be offered.
  • Answering customer questions about service outcomes and consulting with technicians when necessary.
  • Overseeing and managing the service centre scheduling and workflow.
  • Informing customers of changes in service or when their vehicle is ready to be picked up.
  • Ensuring warranty standards
  • Making sure all repair work is carried out correctly, competently, and on time
  • Ensuring that all work complies with health and safety as well as company standards
Requirements
  • B.Sc.Mechanical Engineering/Diploma of Associate Engineer (DAE)
  • Good knowledge of automotive industry and proven experience of working in 3S dealership
  • Excellent communication and organizational skills
  • Ability to communicate equally well with technicians, customers and senior management
  • Ability to work under pressure
Pak Wheels.com was formed in 2003 and has become the largest community based automobile website in Pakistan with more than 350,000+ registered car and motorcycle enthusiasts. Around 30 Million pages are viewed on the site every month, with people searching classifieds, researching about brand new cars and motorcycles, discussing auto-related issues with other members, sharing information, pictures, videos, etc.
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